Job summary
- Main area
- Urgent Community Response Therapy Team
- Grade
- Band 4
- Contract
- Permanent: This is a 7-day service
- Hours
- Full time - 37.5 hours per week (weekend working on a rotational basis)
- Job ref
- 839-7426028-MP
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Park View Resource Centre
- Town
- King's Lynn
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 08/09/2025 23:59
- Interview date
- 18/09/2025
Employer heading

Urgent Community Response Therapy Community Assistant Practitioner
Band 4
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.
Job overview
The West Urgent Community Response Therapy Team is recruiting
Have you a passion for therapy and supporting people to remain in their own homes and achieve their optimum functional ability? Do you have excellent interpersonal and want to develop clinical skills? Are you flexible, approachable and a team player?
An exciting opportunity has arisen for enthusiastic and motivated individuals to join our West Place Urgent Community Response Therapy Team. We are looking for individuals to join us in providing high quality therapy services within the team as a Community Therapy Assistant Practitioner. The role is to provide support to the therapy team covering admission avoidance, urgent therapy referrals, discharge to assess and Home First Hub services and will involve working across a 7-day week.
In the community you will assess a variety of patients with physical needs and provide a holistic approach to maintaining their independence in their own homes
Ideally you will be familiar with these clinical databases; SystmOne, and mediquip.
As a Community Assistant Practitioner, it is essential that you can prioritise your own workload, possess effective communication skills, work as part of a team, and use own initiative.
If you thrive on variety in the working day, enjoy multi–tasking and also being part of a supportive team then this role is for you.
The West Urgent Community Response Team is currently operational during the following hours Monday to Sunday 08.00 – 20:00
Main duties of the job
As part of the Urgent Community Response Team, you will be required to:
• Contribute to the delivery of therapy care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
• Work within the Urgent Community Response Therapy Team to prevent unnecessary admission to hospital.
• Work within the Urgent Community Response Therapy Team to support early discharge from hospital.
• Work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Working for our organisation
Supervision will be provided by Band 6 Occupational Therapist or Band 7 Clinical Lead Physiotherapist. We offer the opportunity to work in an experienced and supportive team with opportunities for on-going professional development.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Detailed job description and main responsibilities
Clinical Skills
Assess patients with straight forward therapy requirements based on predetermined department protocols.
2. Prepare for, carry out and monitor assessments and treatments in specified clinical areas, and discharge in line with predetermined department protocols.
3. Work generically applying competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment pathway.
4. Observe patients carrying out daily activites in their own homes as well as giving advice on equipment or methods they may use to make these tasks
easier.
5. Assist the patient with personal care as appropriate.
6. Modify and progress intervention / treatment using own clinical reasoning, notifying a qualified practitioner accordingly.
7. Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.
8. Demonstrate problem solving, and contribute to the solution, working with colleagues.
9. Make basic judgements on patients’ response to prescribed treatment, and report findings to a qualified practitioner.
10.Plan and prioritise own visits to delegated patients, and ensure these are
documented on SystmOne.
11.Ensure that SystmOne inputting is completed on a daily basis.
12.Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
13.Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/rehabilitation and management plan.
14.Liaise with the wider Urgent Community Response (UCR) Multi-disciplinary Team (MDT) and communicate with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector as required to ensure identified needs are met and care co-ordinated appropriately.
Person specification
Qualifications
Essential criteria
- NVQ 3 in health and social care or equivilent experience
- Foundation Degree programme or equivalent demonstratable knowledge and skills acquired through training and experience
Skills, abilities and knowledge
Essential criteria
- Experience of working in a health or social care setting
- Good communication skills
- A team player
- Highly motivated
- Able to provide high standards of care
- Tact & diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable criteria
- Experience of working within a community care setting
- Knowledge of SystmOne
Personal Qualities
Essential criteria
- Professional appearance
- The ability to: kneel, bend & stoop, and work in cramped environments
- Manoeuvre limbs of around 5-6 kg
- Manoeuvre patients using handling aid
- Be reliable
Other
Essential criteria
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Jones
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07774 334827
- Additional information
Gemma Holland, Clinical Lead Occupational Therapist, 07825 721164
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