Job summary
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged and supported to develop your skills and knowledge. This role would see you working within a small administration team.
There is currently the option for hybrid working (part office and part home). This can be reviewed at any time. You will be provided with equipment and training to support this arrangement.
The Trust provides excellent development and training opportunities.
Main duties of the job
Previous administration experience is essential. Full training will be given for this role.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. A working knowledge of Microsoft Office Packages, including word, excel and outlook will be essential. Knowledge of the Trust clinical system Lorenzo would be an advantage as well as minute taking and audio transcription. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative as well as in a team environment and maintaining strict confidentiality are also essential.
All aspects of administration:
Typing, data entry, telephone calls, booking / amending appointments, dealing with enquiries, record keeping, managing data, minute taking, Diary management. This list is not exhaustive, please refer to the job description for more detail.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
- Relocation packages.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or working towards
- NVQ 2 Customer Services or working towards.
Desirable criteria
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Working under pressure
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
Desirable criteria
- Knowledge of NHS policy / procedures.
Documents to download
Further details / informal visits contact
- Name
- Katie Hicks
- Job title
- Senior Clinical Administrator
- Email address
- [email protected]
- Telephone number
- 01553 736035
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