Detailed job description and main responsibilities

Key responsibilities will include:

Consultant and Team Support

·        Manage and coordinate complex diaries, ensuring efficient scheduling of clinical and non-clinical commitments.

·       Organise and book Mental Health Tribunals and Managers’ Hearings, ensuring all documentation is prepared and submitted on time.

Junior Doctor Support

·       Act as a point of contact for junior doctors within the teams, offering administrative support.

·        Ensure timely completion of essential clinical documentation, including Consent to Treatment (T2/T3 forms), Section 17 leave forms, and Mental Health Act paperwork.

Clinical Documentation and Governance

·        Monitor and audit the completion of discharge summaries, ensuring accuracy and timely submission to GPs and relevant services.

·       Track and follow up on outstanding clinical documentation, escalating delays where necessary.

Meeting Coordination and Minute-Taking

·        Schedule and document key professional meetings, including Multidisciplinary Team (MDT) meetings, Risk management meetings, and Clinical governance meetings.

·        Prepare and distribute accurate and timely minutes, ensuring action points are clearly recorded and followed up.

Communication and Liaison

·        Liaise effectively with internal departments, external agencies, and service users’ families to support smooth care coordination.

·        Handle sensitive and confidential information in line with Trust policies and GDPR.

General Administrative Duties

·        Maintain up-to-date records and filing systems (electronic and paper-based).

·        Support the wider admin team during periods of absence or high demand.

·        Contribute to service improvement initiatives and administrative audits.

Clinical Correspondence and Documentation

·        Transcribe clinical letters, discharge summaries, and other medical documentation from audio or shorthand dictation with high accuracy.

·        Ensure timely distribution of correspondence to GPs, community teams, and other relevant stakeholders.

Patient Pathway Coordination

·       Track and manage patient pathways, ensuring timely follow-up appointments, investigations, and reviews.

·        Liaise with internal departments and external agencies to coordinate patient care and ensure continuity.

Communication and Liaison (Extended)

·        Act as the first point of contact for patients, carers, and professionals, often dealing with sensitive or distressing situations with empathy and professionalism.

·        Handle complex queries, using initiative and judgement to escalate appropriately.

Information Management

·        Maintain accurate and up-to-date electronic and paper records in line with Trust policies.

·        Ensure data quality and compliance with information governance standards.

 IT and Systems Proficiency

·        Use a range of NHS systems (e.g., Rio, Lorenzo, e-RS, MS Office) to manage appointments, documentation, and communication.

·        Generate reports and data summaries as required by clinical teams or management.

Service Improvement and Team Contribution

·        Participate in audits, service evaluations, and quality improvement initiatives.

·        Support the induction and training of new administrative staff or junior colleagues.

      Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

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* Previous applicants need not apply *