Job summary
- Main area
- Resource Planning
- Grade
- NHS AfC: Band 8a
- Contract
- Secondment: 12 months (Maternity leave cover; 37.5 hours per week)
- Hours
- Full time
- Home or remote working
- Job ref
- 247-A&E-DHRP-FT-0926
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Melbourn / Agile
- Town
- Melbourn
- Salary
- £57,528 - £64,750 pro rata
- Salary period
- Yearly
- Closing
- 09/10/2026 23:59
Employer heading
Deputy Head of Resource Planning
NHS AfC: Band 8a
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
Main duties of the job
- Lead the operational resource planning and scheduling function across a large geographical area to ensure workforce resources are aligned to patient demand and service requirements.
- Manage and develop a large team of Resource Planning Managers, Scheduling Coordinators and support staff, promoting high performance and staff wellbeing.
- Provide expert advice and recommendations on workforce planning, resourcing strategies and operational performance to senior leaders across the Trust.
- Ensure compliance with statutory, regulatory and organisational requirements, including Working Time Regulations and workforce governance standards.
- Lead performance improvement initiatives and support the development of innovative workforce planning solutions to improve service delivery and patient outcomes.
- Build and maintain effective relationships with stakeholders including operational teams, trade union representatives and external partners.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- Master’s Degree or equivalent professional qualification or substantial demonstrable experience working directly in Resource Planning at a senior level.
- Demonstrable evidence of advanced specialist knowledge in Resource Planning and Scheduling.
- Evidence of professional development in the last 12 months directly related to Resource Planning.
- Recent industry qualifications or other substantial demonstrable experience with call centre rostering processes.
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications.
Experience
Essential criteria
- Significant in-depth management experience leading a team in a responsive, fast paced customer-focused operational environment.
- Significant experience specifically within a delivery role related to Resource Planning.
- Experience of call centre rostering demands and demonstrable knowledge of industry standards processes.
- Experience of directly reviewing new and existing Resource Planning Policies to ensure they meet business requirements.
- Experience of managing a large team across a wide geographical area, potentially working remotely, including managing operational performance of staff and managers in a pressured environment.
- Experience of Business Planning, Objective Setting and Performance Management to meet strategic goals.
- Recent experience in any of the key 4 areas: strategic workforce planning, capacity planning, demand forecasting, or resource allocation.
Desirable criteria
- Experience of managing budgets, ensuring accountability and best value.
- Recent or current experience working in emergency services, NHS or logistics sectors.
- Experience of effective partnership working with trade unions and understanding of principles of partnership working and employee relations.
Skills and Knowledge
Essential criteria
- An expectation of advanced working practice of Global Rostering System (GRS) and its functions.
- Demonstrable understanding of Workforce Management systems and database software managing resource plans.
- High standard of report writing skills suitable for a wide range of audiences specifically focused on Resource Planning.
- Demonstrated capability in managing resource plans over short-, medium- and long-term timeframes with a particular familiarity to adjust plans and resource requirements accordingly.
- Ability to analyse and interpret complex information/data to make intelligence-led resource allocation decisions, implementing appropriate changes with limited guidance.
- Presenting complex, sensitive or contentious information to internal and external groups.
- Detailed knowledge within recent working practice of Health & Safety, Information Governance, Working Time Directive and Care Quality Commission requirements.
Personal Qualities, Abilities and Attributes
Essential criteria
- Prioritising conflicting demands and often unpredictable work patterns.
- Confident in autonomous decision making, potentially with limited guidance.
- High level, professional report writing skills for Senior Management Level.
- Continuous learner, stays updated with industry best practices, resource management trends and emerging technologies.
- Making and owning autonomous decisions in fast paced, highly pressured environments to exacting deadlines.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Senior P&R Management Team
- Job title
- Senior P&R Management Team
- Email address
- [email protected]
- Telephone number
- 01234 243200
- Additional information
Please contact Senior P&R Management Team via email [email protected]
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