Job summary
- Main area
- Support Services
- Grade
- Band 3
- Contract
- Permanent: Shifts include, early and late shifts including weekends and Bank Holidays may also include some night working and Bank Holidays
- Hours
- Full time - 37.5 hours per week (Shifts include, early and late shifts including weekends and Bank Holidays may also include some night working and Bank Holidays)
- Job ref
- 247-OSE-MRONrw-0825A
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Longwater Ambulance Station
- Town
- New Costessey, Norwich
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 03/09/2025 23:59
Employer heading

Make Ready Operative - Norwich
Band 3
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
MAKE READY OPERATIVE - NORWICH
Have you ever wondered how YOU can make a difference contributing to saving lives every day?
Make Ready Services has vacancies for roles which involve preparing emergency ambulances for operational duty and includes cleaning vehicles, checking basic serviceability and equipment, and restocking the medical consumables.
This dynamic role has shift patterns which cover both days and nights.
Working for Make Ready Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
- Additional 5% fringe (high-cost area) in certain areas of Hertfordshire and Essex
- NHS Pension Scheme
- Free parking
- Minimum of 27 days annual leave + 8 days bank holiday (increases with years of service)
- Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services
- Staff support networks including BAME, LGBTQ+, Multi Faith and All Women in EEAST
Main duties of the job
As a Make Ready Operative (MRO) you will typically work in a small team with a supervisor overseeing the work and on hand for support. As well as the vital role of preparing emergency vehicles for operational duties, you will support the management of stock and equipment assets and restock module bags destined for the vehicles. Significant care and attention to detail is required in module bag preparation whilst vehicle preparation is undertaken with a record required of every check undertaken.
The requirement to work shifts includes nights and weekends and a degree of flexibility will be required to ensure our service delivery is maintained. You will also need good communication skills and a basic understanding of IT will be essential along with the ability to work to tight deadlines.
Your role will also involve moving ambulances and vehicles so a UK manual driving licence with a commitment to attaining a full C1 licence within 12 months of commencement of the role is mandatory.
You will need to have a high attention to detail, an ability to follow step by step instructions and to be able to work as part of a team in a customer focused environment to succeed in this role.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- English and Maths GCSE Level 4, or equivalent level of education
Driving
Essential criteria
- Qualification Full manual UK Driving Licence Category B (maximum of 6 points, dependent upon code)
Desirable criteria
- UK Manual Driving Licence Category C1 or must be willing to obtain C1 within 12 months of employment
Skills and Knowledge
Essential criteria
- Intermediate numeracy, literacy and IT skills (ie handheld PDS)
- Ability to understand routine work procedures and capable of working with instruction manuals
- Good understanding of basic vehicle maintenance
- Experience of working in a customer-focused environment
- Experience of working to tight deadlines and managing/prioritising tasks
Desirable criteria
- Able to work effectively within a team environment
- Knowledge of ambulance service operations
- Knowledge and experience of stores management
Documents to download
Further details / informal visits contact
- Name
- Glenn Basham
- Job title
- Make Ready Hub Coordinator
- Email address
- [email protected]
- Telephone number
- 07921028931
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