Job summary
- Main area
- Apprentice
- Grade
- Apprenticeship
- Contract
- Fixed term: 14 months (14 Month Apprenticeship)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 839-7274354-GP
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Various locations across Norfolk
- Town
- Norfolk
- Salary
- £17,125 - £24,465 per annum
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading

Apprentice Healthcare Assistant
Apprenticeship
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
Take your first step on the pathway to a rewarding career within the NHS. Benefit from stability, security and commitment to career development. The Apprentice Healthcare Assistant could be your entry into a variety of clinical roles within the organisation.
We are looking to appoint enthusiastic and well-motivated people to multiple Apprentice Healthcare Assistant positions across Norfolk.
Upon successful completion you will receive a nationally recognised Level 2 Healthcare Support Worker Apprenticeship qualification. This is a 14 month role of fixed term, with a guaranteed position as a Band 3 Clinical Support Worker within the Trust, subject to successful completion. The guaranteed job will be offered subject to successful completion of the apprenticeship; set clinical competences required to meet a band 3 role and, demonstration of appropriate conduct.
We have positions available across Norfolk within our inpatient units. Our inpatient units who have vacancies are located in:
- Norwich - multiple sites
- Wymondham
- High Kelling, nr. Holt
Main duties of the job
Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C’s Values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role.
Working for our organisation
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
We welcome applications from people who share our values of Compassion, Community and Creativity, and can help us deliver outstanding care in our local area.
As an organisation we support the following initiatives:
- Disability Confident Employer
- Age Positive
- Step in to Health
- Mindful Employer - Being positive about mental health
- Armed Forces Covenant - Bronze award
- Carers Friendly Tick Award
Detailed job description and main responsibilities
To accurately and promptly carry out the instructions of the Registered Nurse (RN) or appropriate individual (AI) (RN) who is professionally accountable for the delivery of care.
2. To carry out duties as specified in within the trust’s Approved Core Task List (page 5) for Health Care Assistant
3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
4. To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities
5. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
9. Provide and deliver a high standard of individualised personal nursing care.
10. To keep the clinical area clean and tidy maintaining a safe environment
11. To adhere to trust infection control procedures.
12. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN or AI.
13. To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN or AI
14. To support relatives under the guidance of a RN or AI
15. To assist with the discharge preparation for patients directed by RN (AI) and or member of Multidisciplinary Team (MDT)
Person specification
Qualifications
Essential criteria
- Education and passed GCSE level in English and Mathematics or equivalent
Experience
Essential criteria
- An interest in working in a nursing/Care Assistant role
Desirable criteria
- Some previous experience in a nursing/Care Assistant role
Skills, Abilities and Knowledge
Essential criteria
- Evidence of good organisational skills
- Evidence of basic I.T. and computer skills
- Evidence of good communication skills with others
- Evidence of basic numeracy and literacy skills
Communication
Essential criteria
- Evidence of effective written communication
Personal and People Development
Essential criteria
- Evidence of caring personality
- Evidence of sensitivity and tolerance
- Resilient / able to manage difficult situations
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to respond to change in a positive way
- Flexible approach
- Ability to work as part of a team
Other
Essential criteria
- Able to make own travelling arrangements
- Maybe required to work up to 12.5 hour day/night shift patterns (age dependant)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Career Development
- Job title
- Career Development
- Email address
- [email protected]
- Telephone number
- 01603272593
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