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Job summary

Main area
Physiotherapy/Occupational Therapy
Grade
Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
22.5 hours per week (Monday to Friday)
Job ref
839-7510271-AB
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
North Walsham Hospital
Town
North Walsham
Salary
pro rata pa
Closing
09/10/2025 23:59

Employer heading

NHS

Therapy Healthcare Assistant - In-Patient Unit

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

 Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

 

Job overview

Are you looking for a new challenge?   Do you want to work in the first Community Trust to be awarded “Outstanding” in a recent CQC inspection? Norfolk Community Health and Care NHS Trust are an integrated NHS and social care Trust offering opportunities for a Band 3 Therapy  Assistant  to work on the In-patient unit at North Walsham hospital.

We would welcome applicants with a “can do” attitude who reflect the values (compassion, creativity and community)  and behaviours of the organisation.  You will work as part of the therapy team on the In-patient unit.

We are keen  to enable our patients to achieve optimum function and independence and quality of life.  You will play a key part in this along with your nursing and therapy colleagues.   To assist you with this you will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.

You must be self-motivated, able to demonstrate sound clinical reasoning skills and have good communication skills. Applicants should have a positive enthusiastic approach to working in an in-patient setting.

If this post excites you, and you are looking to improve your quality of life working in rural Norfolk as part of this developing role we look forward to receiving your application.  If you wish to discuss any aspects of this post please contact Alison Haynes, Clinical Operations Manager at [email protected].

Main duties of the job

You will be part of the Therapy team on the ward and will support registered Physiotherapists, Occupational Therapists and Band 4 Assistant Practitioners.

Your main duties will be to review patient mobility, transfers, personal activities of daily living and exercise programmes, as appropriate.  You will report patient progressions to the team.

Working for our organisation

NCHC have electronic patient records and there is an expectation that you will use a computer to enable you to work with your patients and record their care during the clinical consultation where appropriate. You will receive support and training to enable you to use this functionality.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title

Detailed job description and main responsibilities

  1. Apply competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment/care plan.
  2. Ensure patient held records are completed for each intervention, and that SystmOne inputting is completed on a daily basis
  3. Make basic judgements on patients’ response to prescribed treatment/care plans, and report findings to a qualified practitioner.
  4. Liaise with other health care professionals as required.
  5. Overcome barriers to understanding, e.g. patients’ with hearing or cognitive impairment.
  6. Communicate with patients/ and their families by exchanging factual information, reassurance, tact and empathy.
  7. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
  8. Use appropriate methods of communication with patients, families and carers in order to maximise rehabilitation and understand their conditions. A variety of communication methods may be required
  9. Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g., supervising transfers, and passive exercises.
  10. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
  11. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  12. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
  13. Work with qualified practitioners with group work/clinics as required.
  14. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies.
  15. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks .
  16. Share responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data.
  17. Undertake health promotion/education as required, e.g. smoking cessation, falls diet, and exercise etc.
  18. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  19. Demonstrate basic IT (texting, internet and email) and standard keyboard skills.

Person specification

Qualifications

Essential criteria
  • NVQ 2 in health and social care or equivalent
Desirable criteria
  • NVQ 3 in care

Experience

Essential criteria
  • Experience or working with the general public
  • Experience of working within a Healthcare setting
  • Literacy skills
  • Evidence of ongoing learning
Desirable criteria
  • Experience of working in people’s homes or in an in-patient setting
  • Experience of working with people at the End of life

Skills, Knowledge and Ability

Essential criteria
  • Knowledge of additional specialist areas through in-house training & short courses
  • Good communication skills
  • Highly motivated
Desirable criteria
  • Knowledge of multi-disciplinary team roles.
  • Experience of working in a community setting or in-patient setting

Communication

Essential criteria
  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Able to communicate effectively using the English language in both verbal and written forms

People and Personal Development

Essential criteria
  • Ability to manage stressful situations
  • A team player
  • Awareness of own limitations
  • Good organisational skills
  • Open to change and development

Personal attributes/behaviours

Essential criteria
  • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Able to show initiative
  • Able to work alone
  • Assertive
  • Good listening skills.

Other

Essential criteria
  • Professional appearance
  • Kneel, bend & stoop, and work in cramped environments.
  • Manoeuvre limbs of around 5-6kg
  • Manoeuvre patients using handling aids
  • Be reliable
  • Able to communicate effectively in written and verbal English Language
Desirable criteria
  • Must have a Full UK driving licence and have access to a vehicle

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alison Haynes
Job title
Clinical Operations Manager
Email address
[email protected]
Telephone number
01692 408013
Additional information

Derek McCabe, Physiotherapy Clinical Lead

[email protected]      07795 832319

If you have problems applying, contact

Address
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone
01603 272489
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