Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 12 months (or internal secondment with line manager agreement)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 839-7879516-GP
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Hospital
- Town
- Norwich
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 08/04/2026 23:59
- Interview date
- 10/04/2026
Employer heading
Children's Administration Assistant
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
To provide a comprehensive, general administrative and clerical service and contribute to the smooth running of CYP Leadership Team. This post will involve providing support to the senior management team which includes but is not limited to the Operations Director, Head of Service, and the management team.
The postholder will work alongside a team which supports and manages Children's Services. This is a varied role, allowing you to immerse yourself within a busy and dedicated team, whilst supporting the children and families who visit our services.
This is a fixed term post for 12 months, or secondment with line manager agreement. Please ensure agreement is obtained before submitting an application.
Main duties of the job
An exciting opportunity has arisen to join NCH&C Children's Services to provide administration support to the children's management and senior management team.
You will work alongside the team to carry out essential admin to ensure the children's management team are supported in many areas of their job role, including diary management, processing orders, attending meetings to offer support and manning the email inbox which is utilised to send requests for support.
The postholder will support the administration service managers, as well as the clinical managers. This will include booking specific meetings whilst working to HR guidelines and following the relevant processes, supporting with recruitment into the administration teams and reviewing the absence line.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
Detailed job description and main responsibilities
Please refer to the job description / person specification attached for a detailed job description and responsibilities.
Person specification
Qualifications
Essential criteria
- Numerate and literate, with Maths and English GCSE (Grade C/ Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration or equivalent experience
Desirable criteria
- RSA typing or equivalent experience
Experience
Essential criteria
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Proven ability to organise and service meetings
- Minutes taking
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
Desirable criteria
- Knowledge of NHS ordering systems
- Knowledge of HealthRoster
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Word, Teams, Excel and Outlook.
- Good organisational skills
- Good communication skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Good keyboard and IT skills.
- Accuracy and attention to detail
- Audio typing
Desirable criteria
- Planning Skills
- Customer Care Skills
Communication
Essential criteria
- Able to communicate effectively in written and verbal English language
Personal and People Development
Essential criteria
- Proof of own personal development
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Able to work on own initiative
- Tact and diplomacy
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Other
Essential criteria
- Flexible attitude and approach to work
- Able to make own transport arrangement
Documents to download
Further details / informal visits contact
- Name
- Cherie Clayton
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 01603 272463
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