Job summary
- Main area
- Clinical Biochemistry
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Job ref
- 234-25-E0462
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk & Norwich University Hospital
- Town
- Norwich
- Salary
- £27,485 - £30,162 per annum, pro rata
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
- Interview date
- 15/09/2025
Employer heading
Familial Hypercholesterolaemia (FH) Officer
NHS AfC: Band 4
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
We are looking for enthusiastic and motivated applicants for this post, based at NNUH. The role requires a dynamic and highly organised individual capable of handling complex and confidential information, while supporting governance processes to ensure the efficient functioning of the Department. Training will be provided.
The Familial Hypercholesterolaemia (FH) Officer is a new post approved to support this novel and dynamic project. The appointed candidate will support the effective delivery and coordination of the FH Program and other clinical services within the Department of Biochemistry and Immunology. They will also manage and support the administrative team.
People with FH are at 300 times greater risk of developing heart disease than the general population, and onset is typically at early age and severe. The aim of this project is to identify and treat patients promptly, and to prevent their severe health consequences.
The FH Officer will work closely in collaboration with the NNUH FH Team, and will be instrumental in ensuring that individuals and families at risk of FH receive timely care.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Main duties of the job
- Support the day-to-day coordination and operation of the Familial Hypercholesterolaemia (FH) Programme, and other clinical services with the Department of Clinical Biochemistry and Immunology, ensuring timely care delivery, appointment scheduling, and patient follow-up.
- Supervise and coordinate a small Office team.
- Facilitate communication and collaboration between patients, clinicians, managers, and external stakeholders to promote seamless service delivery.
- Use relevant digital technologies and systems confidently (e.g., Microsoft Office, Dr Doctor, Dictate Swift, patients and staff management platforms, pathology portals etc) to support daily operations.
- Provide direct secretarial and coordination support to clinical staff.
- Organise meetings, including preparation of agendas, documentation, and minute-taking where required.
- Engage proactively in team meetings and collaborative discussions with stakeholders.
- Collaborate with the Service Manager to maintain accurate waiting lists, upholding compliance with the Patient Access Policy and reducing risk of delays or breaches.
- Act as a central point of contact for patient and stakeholder queries, ensuring effective, timely communication and issue resolution.
- Contribute to a positive and inclusive workplace by championing NNUH's core values of People Focused, Respect, Integrity, Dedication, and Excellence.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Help manage staff rosters during absences or peak periods, ensuring continuity of tasks and service coverage.
- Support the management of ESRs and recruitment processes.
- Collaborate with the Service Manager to maintain accurate waiting lists, upholding compliance with the Patient Access Policy and reducing risk of delays or breaches.
- Act as a central point of contact for patient and stakeholder queries, ensuring effective, timely communication and issue resolution.
- Uphold quality and safety standards through regular review of risk controls, information governance, and compliance protocols.
- Support budget tracking and cost-efficiency efforts, including oversight of resources, office supplies, and staffing allocations.
- Contribute to a positive and inclusive workplace by championing NNUH's core values of People Focused, Respect, Integrity, Dedication, and Excellence.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4142 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 in Administration or equivalent experience
Experience
Essential criteria
- Previous experience in a similar administrative role, ideally within the NHS
- Experience managing or supervising a team of administrative staff.
Skills
Essential criteria
- Strong organisational and time management skills
- Excellent communication skills, with the ability to liaise effectively with clinical staff, patients, and external partners
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Javier Gomez
- Job title
- Consultant
- Email address
- [email protected]
- Telephone number
- 01603 286036
- Additional information
Shelina Rajan, Specialist Nurse - [email protected] , 01603 286036
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