Job summary
- Main area
- Diabetes & Endocrinology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 234-24-M0262
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- 20 Rouen Road
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 13/05/2024
Employer heading
Waiting List Coordinator - Endocrinology
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. The department directorate supports a full range of specialist and general clinical services.
The Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. Our admin teams are located at the NNUH and also at Rouen Road.
We’re looking to recruit a motivated and diligent waiting list coordinator to support our busy, friendly and brilliant team. This is a post designed to support a department that provides support to a wide range of patients. This post is based at our Rouen Road office in Norwich city centre and will form part of a wider waiting list team.
Whilst the role does not bring you in to direct face to face contact with patients, you will be in communication by phone and e-mail. As such we’re looking for a candidate who understands and lives our PRIDE values of People Focus, Respect, Integrity, Dedication and Excellence and who wants to provide the best experience for our patients. We also proud to support the Trust’s diversity, inclusion and belonging strategy.
We are confident that, for the right candidate, we can offer an opportunity to be part of a friendly team who are making a difference to the lives of people in our county and beyond. If you have the right skills, a great attitude to work and believe in our PRIDE values please apply today telling us why you feel you can make a difference to our department.
Main duties of the job
We would like an individual with first class communication skills, who can hit the ground running. Previous waiting list experience is desirable, and any existing knowledge of NHS policies would be really beneficial. Experience of working in clinical setting such as a hospital or clinic would be ideal along with strong IT and data processing skills. This role will incorporate data entry and spreadsheet work and you will be expected to work with our patient database PAS and our referrals console, so any previous knowledge of these would also be beneficial. There will be a lot of patient contact and dealing with incoming referrals and coordinating, arranging and booking clinics.
You will be working as part of a wider admin team but will be working directly with other waiting list coordinators, so the ability to communicate effectively with colleagues will be essential, as will the ability to prioritise and work on your own initiative. You will help maintain patient activity and capacity and help with general administration for other parts of the service. You will need to provide reports on waiting lists and ensure clinics are fully booked to keep the flow of activity constant. This role gives the ideal candidate a chance to grow their knowledge, learning lots about our specialty.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Undertake responsibility for Endocrinology & Diabetes waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Endocrinology & Diabetes; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Good standard of literacy and numeracy
- Good IT skills (Microsoft Office and PAS)
Desirable criteria
- Experience of managing patient waiting lists
Experience
Essential criteria
- Previous NHS experience
Skills
Essential criteria
- Ability to work well in a team, but also to use own initiative and work independently
- Excellent communication and organisational skills
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Andy Mackay
- Job title
- Deputy Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 647958
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