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Job summary

Main area
Gastroenterology
Grade
Apprenticeships: Apprenticeship
Contract
Apprenticeship: 14 months
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
234-25-G0974
Employer
Norfolk and Norwich University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Quadram Norfolk and Norwich University Hospital
Town
Norwich
Salary
£14,722 per annum, pro rata
Salary period
Yearly
Closing
26/10/2025 23:59
Interview date
13/11/2025

Employer heading

Norfolk and Norwich University Hospitals NHS Foundation Trust logo

Apprentice Receptionist - Gastroenterology

Apprenticeships: Apprenticeship

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team. 

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital. 

Wish you were here? So do we.


We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be.  We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.


At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Job overview

**14 month Fixed Term Contract - Apprenticeship**

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS.  You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard  qualification within the duration of the placement.

We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a Receptionist and administrator in Gastroenterology.
 
Gastroenterology is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do. 

If you are looking for a role that provides you with the opportunity to show off, you’re caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!

Main duties of the job

The post holder will be a member of a small admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics. They will monitor patient waiting lists and will provide professional reception duties. The post holder will be required to meet & greet the patients, prepping of upcoming patients & track patient notes and be able to work well autonomously and as part of a team.

General working days to include Monday to Friday.

We are looking for cover 5 days per week.

Monday to Friday 09:00 – 17:00

 

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room at NNUH Colney Lane site
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH Colney Lane site
  • Free 24-hours confidential counselling support
  • On-site Nursery at NNUH Colney Lane
  • On-site cafes offering staff discounts at NNUH Colney Lane
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

Eligibility Criteria

All applicants must be:  

  • Aged 16+
  • Resident in the UK/EEA for the last three consecutive years
  • Must not have a qualification in a similar subject at the same level or above
  • Must not be in any form of formal government-funded education
  • upon the start of their apprenticeship

Qualifications and Skills Required:

  • Good general standard of education
  • 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
  • Good standard of literacy and numeracy
  • Good communication and interpersonal skills
  • Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role 

Person specification

Qualifications

Essential criteria
  • 4 GCSEs at D/3 or above (or equivalent including Maths and English)
  • Undertake and successfully complete the Level 2 Customer Service Practitioner Apprenticeship Standard within the 14-month contract of employment

Skills

Essential criteria
  • Good communication skills
  • Knowledge of Microsoft Office
  • Ability to work as part of a team and independently

Attitude, aptitude

Essential criteria
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity, and Inclusion

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesStonewall Health ChampionsMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Pastoral CareStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Melanie Love
Job title
Directorate Admin Lead
Email address
[email protected]
Telephone number
01603 289706
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