Job summary
- Main area
- Older Persons Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-24-M0191
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 14/05/2024
Employer heading
Ward Clerk
NHS AfC: Band 2
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
An exciting opportunity has arisen for a motivated individual to join the NNUH Older Person's short stay medicine ward, as a ward clerk for Loddon ward, OPAC (Older Peoples Ambulatory Care) and OPED (Older Peoples Emergency Department)
As a ward clerk you will work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of the team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.
You would also support the delivery of a high quality, safe and compassionate healthcare service, and will be expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.
Main duties of the job
Loddon is a busy short stay OPM ward, this area also includes OPAC and OPED. You would provide clerical support and assist the Ward Sister or her Deputy on the admission/transfer and discharge of patients ensuring PAS is kept up to date. Also, to greet and direct all to the appropriate member of staff or patient.
This role would also include lliaising with nursing staff over the discharge of patients, including the collection of property from General Office, dispatching notes and arranging transport. To manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary. To ensure confidentiality is maintained at all times and to be responsible for the maintenance of the patient’s case notes, filing all documents in the correct order, including investigation results. To retrieve and return the case notes in a timely manner and ensure that case notes are correctly labelled and that adequate labels are available according to Caldicott requirements.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
- To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
- To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
- To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
- Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
- To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff.
- To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours.
- To arrange where appropriate follow-up outpatient appointments.
- Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.
- To provide Bed Management with an accurate bed state on an agreed timely basis.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Good general standard of literacy and numeracy.
Experience
Essential criteria
- Previous clerical work including data input
Skills
Essential criteria
- Good communication and interpersonal skills.
- Flexible – able to multi-task and prioritise.
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Tanya Stringer
- Job title
- Ward Sister – Loddon ward
- Email address
- [email protected]
- Additional information
01603 286 286, ext 6794 or 3360
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