Job summary
- Main area
- Oncology & Haematology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 234-23-M1144
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 14/05/2024
Employer heading
Treatment Scheduler
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Medicine Division at the Norfolk and Norwich University Hospital are looking for a motivated, forward-thinking and compassionate individual, to join the team as a Weybourne Treatment Scheduler to oversee the Oncology and Haematology directorates.
We understand and feel passionate about the needs of our patients, and how best to provide for those needs in an intelligent, effective and efficient manner. We would be delighted to receive applications from candidates who are interested in playing an integral role in providing administrative support in a very busy but friendly department.
We are seeking an enthusiastic and experienced individual who enjoys patient contact and working in a friendly, multi-disciplinary environment. The post-holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a high standard of treatment scheduling and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
We strive to promote innovation, listening to our staff and patients to improve services for our patients and local population. In this role you will have opportunities to work with clinicians, nurses, managers and other professionals to adapt, improve and create new ways of working for the benefit of our services.
We would love to hear from you – apply now, or for informal visits contact
Emily Tyler, Admin Manager 01603 287052 - [email protected]
Main duties of the job
The successful applicant will be working as part of a multidisciplinary team. You will be working with Nurses, Clinical Oncologists and Haematologists, Radiotherapy Schedulers and Management to plan a series of appointments for patients who are referred to the department for treatment.
As part of this busy and exciting role, you will support the Department by acting as a point of contact for patients undergoing SACT treatment. Using specialty trained knowledge of treatment regimens and medical terminology, you will schedule treatments in ‘real time’ on our systems, PAS and ARIA and notifying the Admin Manager and Operational Manager of waiting times to avoid issues. Completing electronic discharge letters for Weybourne Day Unit (WDU) and our Mobile Cancer Care Unit (MCCU).
This is a challenging but rewarding role; you will need excellent and approachable verbal communication and organisational skills, as you will be the first point of contact for patients, their carers and other healthcare professionals. A strong eye for detail is essential in this role due to the specific pathways and treatment regimens that can change overnight.
This role is pivotal in maintaining the smooth day to day operation of clerical and administrative support for SACT treatments. You will be using several unique computer systems, as well as common hospital systems. In house training will be provided for the successful candidate.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Use judgement and knowledge of medical terminology and treatment regimes to schedule patients for chemotherapy and radiotherapy, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets and departmental protocols.
- Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, radiographers and departments within the NNUH, as well as GPs and other hospitals.
- Communicate sensitively and appropriately with all patients who may be fearful, aggressive or have physical/mental disabilities which may make communication difficult. This communication may be both face to face or by telephone.
- To ensure that on the patient’s arrival to Weybourne Day Unit or Acute Oncology, they are confirmed to have arrived on the systems (PAS and ARIA Notes).
- To ensure patients safety and well-being in the waiting area prior to them being called for their treatment and to refer patients with specific problems or concerns to the appropriate staff member e.g. treatment radiographer, chemotherapy nurse, consultant oncologist or haematologist.
- Monitor patients’ treatment plans and utilise knowledge and experience to investigate with clinical staff any atypical requests.
- Add patients to PAS waiting list and schedule TCI appointments for chemotherapy and other procedures on WDU. Review and update these entries via an Elective Planned Report, identifying anomalies and ensuring accuracy. Print patient wristbands.
- Monitor and inform the Admin Manager & Operational Manager of waiting times for chemotherapy and radiotherapy treatment slots and highlight in advance if there are any issues which may affect the waiting list or the wait for an individual patient.
- Identify any outstanding prescriptions and escalate appropriately to the relevant consultant(s) to ensure drugs are prescribed for relevant days. Advise Pharmacy, WDU staff and teleclinic nurses of any cancellations, additions or deferred patients.
- Responsible for booking alternative procedures, e. blood transfusions, PICC flush/dressing and port flushes etc. Label blood prescriptions for clinicians to complete and sign. Coordinating the blood prescriptions to the relevant department or hospital. Inform the patient to ensure they have the relevant appointment information.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Level 3 Business Admin qualification or equivalent experience
Desirable criteria
- Customer Service Training or equivalent experience
- Knowledge of radiotherapy and chemotherapy treatments
- PAS trained
Experience
Essential criteria
- Some previous clerical work including data input
- Significant experience in NHS or customer service organisation
Skills
Essential criteria
- IT skills – accurate data input
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emily Tyler
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01603 287052
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