Job summary
- Main area
- Phlebotomy
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 234-25-E0469-A
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £38,682 - £46,580 per annum
- Salary period
- Yearly
- Closing
- 12/10/2025 23:59
- Interview date
- 21/10/2025
Employer heading
Phlebotomy Nurse Lead
NHS AfC: Band 6
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
The Phlebotomy Department based at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn.
The Phlebotomy department is responsible for the provision of a phlebotomy service at NNUH only. This covers provision of daily ward based phlebotomy on a 7 day per week basis as well as outpatient phlebotomy on the NNUH site. Supporting the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.
Main duties of the job
This is a full time substantive opportunity for the successful candidate to work in a busy hospital department in a leadership role. We are specifically looking to appoint a candidate from a nursing back ground who will be able to apply your clinical skills to support the phlebotomy service and build your leadership skills in managing a busy service.
The post holder will act as technical and operational lead for Phlebotomy at NNUH, to be the primary point of contact for technical and clinical advice and expertise for Phlebotomy. The primary purpose of the role is to ensure the provision of a high quality phlebotomy service organising the service and liaising with multiple users of the service across the Trust. The phlebotomy manager is line manager for a team of approximately 40 people as well as responsible to coordinating a sub team of approximately 10 bank staff.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To communicate departmental and Trust initiatives and issues to staff via regular staff meetings, one to one discussions and written communication (electronic or printed)
- To represent Phlebotomy at Trust and regional level by attending meetings and collaborating in service improvement projects. This will involve proposing and developing service improvement projects and business cases and presenting to senior EPA and NNUH divisional management and where necessary other NHS providers and external agencies.
- Provide a high level of tact diplomacy and persuasive skills when dealing with enquiries from within the Trust and when working with other NHS providers and external agencies
- To work with Senior EPA management, Trust management and other stake holders to develop plans and implement projects as they relate to phlebotomy services
- Process and communicate complex data to facilitate the dissemination and collection of information within the department and develop effective communication processes
- To define data collection strategies in using a variety of methods and sources to measure and assess service demands. And use to analyse, identify areas where improvements can be made and respond to and develop strategies for changing service demands and improvements
Please refer to the Job Description for the full specification of responsibilities and requirements for this post
Person specification
Qualifications
Essential criteria
- Level 5 Qualification in management or equivalent experience in a management role
- Trained and competent to perform Venepuncture, with detailed knowledge of venepuncture techniques and other clinical skills
- Registered Nurse ( Level 1)
Experience
Essential criteria
- Experience in recruitment and interviewing
- Experience of procurement.
- Experience of setting and planning rosters and organising staff.
Attitude/Aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rachel Cozens
- Job title
- Chief BMS Haematology
- Email address
- [email protected]
- Telephone number
- 01603 287113
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