Job overview

Are you an experienced and enthusiastic ESR user looking for your next opportunity? Join our Workforce Information Team and play a key role in supporting employees throughout their employment journey.

We’re seeking a proactive, organised, and detail-oriented Administrator to become part of our friendly, close-knit team, with bases across Norfolk and Suffolk.

About the Role
In this role, you will:

• Deliver accurate and timely workforce information to support organisational needs

• Carry out proactive data quality checks and maintenance

• Support the implementation of new processes as part of ongoing projects

• Use our HR system to produce both standard and ad hoc reports

• Provide excellent customer service to internal stakeholders

About You
We’re looking for someone who:

• Has strong experience using ESR (Electronic Staff Record)

• Demonstrates excellent customer service skills

• Is highly organised with great attention to detail

• Is confident using Excel and other Microsoft Office applications

• Enjoys working collaboratively while managing their own workload

You’ll be part of a supportive and dedicated team where your expertise will directly contribute to improving workforce data quality and processes. This is a great opportunity to develop your skills and make a real impact.

If you’re ready to bring your ESR expertise and proactive approach to a rewarding role, we’d love to hear from you.

Main duties of the job

• Maintain, administer, and support the ESR system, ensuring data accuracy, security, and compliance

• Deliver outstanding customer service to ESR users, providing expert guidance and support

• Develop and deliver training on ESR Business Intelligence reporting, enabling users to confidently access and interpret data

• Produce a wide range of routine and ad hoc workforce reports using ESR and other HR systems, tailored to user needs

• Analyse workforce data and present insights to support decision-making

• Respond to system queries efficiently while adhering to Data Protection and Information Governance standards

• Assist with Freedom of Information requests and statutory workforce returns

This is a varied and impactful role where your expertise will help ensure high-quality workforce data, support organisational reporting needs, and enhance user capability across ESR systems.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.