Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 246-CEN7554497-A
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Mary Chapman House/Hellesdon Hospital
- Town
- Norwich
- Salary
- £27,485 - £30,162 gross per annum pro rata
- Salary period
- Yearly
- Closing
- 18/12/2025 23:59
Employer heading
Senior Management Support Team Administrator
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
The Central Norfolk Locality are looking to recruit a friendly and experienced Senior Management Support Team Administrator to support the Parent and Infant Relationship Service (PAIRS), Perinatal Community Mental Health Team and the Lotus Service. This will be a split role across the whole Service and would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment.
The role will come with opportunities to develop your learning and career prospects; please see “Working for your Organisation” for further information.
Main duties of the job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo and ESR would be an advantage but is not essential as full training will be provided. Diary management and the ability to support senior management colleagues are also essential.
It is important to read through the Person Specification within the Job Description and provide evidence against all essential criteria when completing the application.
Working for our organisation
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services?
This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.
If this sounds like something you would be interested in then we would love to hear from you!
Detailed job description and main responsibilities
The role will focus on supporting the Clinical Team, Senior Leadership Team and a variety of stakeholders.
To provide the best service to our service users and staff the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more detail on your Key Accountability, then if you feel you have what it takes to make a difference, click APPLY!
Previous applicants need not apply.
Person specification
Qualifications
Essential criteria
- Diploma / equivalent secretarial experience
- NVQ 3 Business Administration or equivalent
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working under pressure and working on own initiative without supervision
- Ability to work with senior members of staff across a large organisation.
- Supervision and Appraisal experience of lower banded staff.
Desirable criteria
- Day to day line management
Skills
Essential criteria
- Excellent articulate communication skills, inc a good standard of literacy
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to co-ordinate and prioritise incoming tasks and work to strict deadlines
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Able to work flexibly and creatively to meet the needs of the service
Knowledge
Essential criteria
- Maintaining administrative / secretarial systems
Desirable criteria
- Establishing / reviewing administrative systems
Other
Essential criteria
- Able to travel independently
- Able to work as part of a team
- Problem solving skills
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Amy Moore
- Job title
- Business Support Manager
- Email address
- [email protected]
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