Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- 9 months (Fixed term contract or secondment)
- Hours
- Part time
- Flexible working
- Job ref
- 246-GYW8049559
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Northside House Norwich
- Town
- Norwich
- Salary
- £28,392 - £31,157 gross per annum pro rata
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
Senior Clinical Team Administrator
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to remain trained in physical intervention training, as required by your role.
Job overview
We are looking for a Senior Clinical Team Administrator to join the Secure Services Central Administration Team at either Northside House, Norwich. The team forms part of Secure Services, offering inpatient and community based care for our service user group.
The successful candidate will work with Integrated Mental Health and Justice Pathway Team (IMHJP Team) providing ongoing day-to-day administrative processes to the clinicians and also provide supervision to four Clinical Team Administrators. They will work alongside other administrators within the Secure Service and assist the team to continually refine and improve the service offered.
There will be a requirement to pass prison vetting and a standard DBS check.
Main duties of the job
The ideal post holder will be very organised, with experience in administrative settings, and ideally have knowledge of healthcare/ the NHS.
The post holder will manage the workload of the IMHJP team, including minute taking, typing up reports, arranging appointments, using Excel spreadsheets, liaising with other agencies and dealing with telephone and email enquiries and other day to day administrative processes that support the service.
The post holder will have line management responsibilities for the current IMHJP Team Clinical Administrators, and the post holder will work under the supervision of the Administration Manager.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Key duties include
- Booking appointments/Diary management
- Minute taking
- Typing assessment reports
- Management and delegation of administrative tasks for the team
- Data collation and analysis
- Line management supervision.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- Word Processing Diploma/Equivalent secretarial experience (advanced level)
- NVQ 2 Customer Service
- NVQ 3 Business Administration or Equivalent
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent
- Experience of an office environment using advanced secretarial skills
Desirable criteria
- Knowledge of NHS policy/procedures
- Knowledge of Trust electronic record system
Miscellaneous
Essential criteria
- Able to travel independently to other NSFT/Prison sites
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Claire Bowyer
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01473 322254
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