Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 9 months (or Secondment)
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 246-CEN8160867
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Hellesdon Hospital
- Town
- Norwich
- Salary
- £25,760 - £27,476 gross per annum (pro rata)
- Salary period
- Yearly
- Closing
- 26/08/2026 23:59
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
Are you able to work autonomously but also integrate as part of a team? Are you committed to taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Crisis Resolution Home Treatment Team (CRHTT) , based at Hellesdon Hospital. This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
Effective team work skills and a commitment to the provision of a positive service user experience is essential.
You will be joining a demanding fast paced environment using the Trust’s EPR.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
- Working hours will be 37.5 over a 5 day week, Monday to Friday, however part time hours would be considered.
- The position is based at Hellesdon Hospital, Norwich where on-site parking is available.
- Occasional travel may be required and flexibility essential.
Main duties of the job
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
This could be your first step in developing a career with the NHS; we are passionate about Continuous Personal Development (CPD) and encourage staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.
Detailed job description and main responsibilities
To provide the best service to our service users and staff, the ideal candidate will be able to work on their own initiative, to remain calm under pressure and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more details, then if you feel you have what it takes to make a difference, click APPLY!
Please be aware that if supporting statements are deemed to be generated by Artificial Intelligence, such as Chat GPT, you may risk being removed from the recruitment process.
Person specification
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Skills
Essential criteria
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Desirable criteria
- Staff supervision / appraisal process
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Moore
- Job title
- Business Support Manager
- Email address
- [email protected]
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