Job overview

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a fixed term contract for 9 months.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process.

This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines.  You should have a good understanding of confidentiality and data protection.

Main duties of the job

This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

The roles and responsibility of this post include but not exclusive to:

• Update the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given.
• Managing Assessment, Triage and Treatment spreadsheets.
• Managing Assessment bookings in a prompt fashion and outcomes following assessment.
• Managing incoming calls.
• Liaising with other teams.
• Supporting Clinicians to maintain electronic patient records.
• Typing of letters.
• Maintaining and monitoring spreadsheets.
• Collating and distribution of reports.
• Minuting meetings.

• Undertake other appropriate duties, being adaptable and flexible to service needs across the locality.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.