Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 9 months (Fixed Term)
- Hours
- Part time
- Flexible working
- Job ref
- 246-CEN8046236
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- The Weavers Centre
- Town
- Norwich
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
Employer heading
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Clinical Support Team Administrator to support our Autism Intensive Support Team (AIS) . This role will involve a range of administration duties to meet the needs of our clinical teams and service users.
The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Main duties of the job
The role will include call handling, face to face liaison with service users and colleagues alike, data entry, typing, minute taking, filing and other general administrative office duties. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or working towards.
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 2 Customer Services or working towards.
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential criteria
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working under pressure and working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation.
Desirable criteria
- Staff supervision / appraisal process
Skills
Essential criteria
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Ability to prioritise.
- Ability to co-ordinate and prioritise management diaries.
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures.
- Knowledge of medical terminology
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Moore
- Job title
- Business Support Manager
- Email address
- [email protected]
- Additional information
Joanna Smith - Consultant Clinical Psychologist and Clinical Lead for AIS
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