Job summary
- Main area
- Communications
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 246-COR7655713
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- County Hall
- Town
- Norwich
- Salary
- £27,485 - £30,162 Gross per annum
- Salary period
- Yearly
- Closing
- 05/01/2026 23:59
- Interview date
- 20/01/2026
Employer heading
Communications and Engagement Assistant
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Job overview
The post-holder will support with operational delivery and record-keeping of key communications tasks and projects. The post-holder will deliver communication and engagement actions, including weekly newsletters and supporting with engagement events for staff and stakeholders.
It is expected that type of work undertaken by the post holder will change over time, as the portfolio of work changes. This role is open to staff who are keen to start a career in communications and engagement.
Main duties of the job
· Timely triaging of communications and engagement customer requests using the department’s workflow system
· Action opportunities to explain and promote NSFT services, developments, plans and initiatives.
· Deliver communication and engagement actions, which support and reinforce Trust’s values and strategy.
· Ensure high-quality regular content for use across a range of channels, using highly engaging words, inclusive images and video.
· Develop and maintain good working relationships with colleagues and teams.
· Writing, proofreading and editing copy for publications and channels.
Internal communication and engagement:
- Work closely with colleagues to facilitate communications requirements for projects and initiatives.
- Ensure that internal communications are high-quality and relevant.
- Deliver weekly newsletters with the guidance from the Senior Internal Communications and Engagement Manager
- Support with staff engagement events.
- Support with staff-facing communications and engagement projects, as required.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
External communication and engagement:
- Escort visitors/journalists/photographers/film crews, in line with the appropriate polices.
- Support with engagement events with staff and stakeholders..
- Writing, proofreading and editing copy for publications and channels.
Digital communication:
- Ensure that high-quality, relevant, and engaging content is regularly promoted on appropriate social media platforms and that the effectiveness is evaluated.
- Ensure that online content remains accurate, up-to-date and meets the changing needs of users.
Additional requirements:
- To ensure all staff, public and patient contact is of highest professional standard.
- Project a professional image of the Trust at all times, abiding by established policies and procedures.
- Provide communications and engagement support for ad-hoc projects, as required.
- To attend, and contribute to, appropriate internal and external meetings.
- The post holder will be required to travel to other locations, and other organisations.
- This post is one of continual development.
· Complete other duties as assigned by the line manager based on the organisation’s needs.
For information about the role please refer to the attached job description which outlines the role and responsibilities of the role.
Person specification
Essential
Essential criteria
- Degree level or equivalent
Desirable criteria
- Qualification in communications, public relations, marketing or a similar field
Essential
Essential criteria
- Experience of using Microsoft software (Word, Powerpoint, Excel)
Desirable criteria
- Communications and engagement experience
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Richard Nobes
- Job title
- Communication and Engagement Manager
- Email address
- [email protected]
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