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Job summary

Main area
Communications
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
246-COR7655713-A
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
County Hall
Town
Norwich
Salary
£27,485 - £30,162 gross per annum (pro rata)
Salary period
Yearly
Closing
11/02/2026 23:59
Norfolk and Suffolk NHS Foundation Trust logo

Communications and Engagement Assistant

Band 4

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

The post-holder will support with operational delivery and record-keeping of key communications tasks and projects. The post-holder will deliver communication and engagement actions, including weekly newsletters and supporting with engagement events for staff and stakeholders.

It is expected that type of work undertaken by the post holder will change over time, as the portfolio of work changes. This role is open to staff who are keen to start a career in communications and engagement.

Main duties of the job

The role involves supporting both external and internal communication and engagement by escorting visitors and media crews in line with policy, helping to deliver staff and stakeholder events, and producing, proofreading and editing high‑quality content for publications and digital channels. Key duties include timely triaging of communication and engagement requests through the department’s workflow system, identifying opportunities to explain and promote NSFT services and initiatives, and delivering communication and engagement activity that aligns with the Trust’s values and strategy. The post holder is responsible for ensuring engaging, inclusive, and high‑quality content is regularly produced for a range of platforms, maintaining accurate and up‑to‑date online information, and contributing to weekly internal newsletters. They will work closely with colleagues to meet communication requirements for projects and initiatives, foster strong working relationships across teams, and support staff‑facing communication and engagement work. Additional expectations include representing the Trust professionally at all times, supporting ad‑hoc projects, attending relevant meetings, travelling between locations as required, continually developing within the post, and completing other duties assigned by the line manager.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.


Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. 

Detailed job description and main responsibilities

For information about the role please refer to the attached job description which outlines the role and responsibilities of the role.

Person specification

Essential

Essential criteria
  • Degree level or equivalent
Desirable criteria
  • Qualification in communications, public relations, marketing or a similar field

Essential

Essential criteria
  • Experience of using Microsoft software (Word, Powerpoint, Excel)
Desirable criteria
  • Communications and engagement experience
Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer. Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNational Preceptorship for Nursing Quality MarkHappy to Talk Flexible WorkingWomens Staff NetworkCycle to Work

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard Nobes
Job title
Communication and Engagement Manager
Email address
[email protected]

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