Crynodeb o'r swydd
Teitl cyflogwr
ICT Service Desk Analyst
Band 4
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Trosolwg o'r swydd
ICT Service Desk Analyst
The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and / or new software requests. Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk.
The Service Desk Team consists of:
- Service Desk Analysts
- Service Desk Apprentices
- The Service Desk Supervisor
- The Service Desk Manager
Prif ddyletswyddau'r swydd
The Service Desk Analyst will be part of the Service Desk Team working as the first point of contact for ICT’s customers and providing first level ICT Support. The role will include:
- Telephone Call and Live Chat Handling
- Incident Management
- Service Request Management
- Problem Management
- Knowledge Management
- Service Asset and Configuration Management
- First Level remote support
- Providing excellent customer service
- Service Level Monitoring
- Contribution to the Continual Service Improvement Plan
Gweithio i'n sefydliad
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
Please visit our Facebook and Twitter page @NSFTjobs
Manyleb y person
Qualifications
Meini prawf hanfodol
- 5 GCSEs Grade 4 or above including Maths and English, or equivalent qualifications
- Comptia IT Fundamentals (ITF+) or equivalent technical qualification
- SDI Service Desk Analyst, ITIL4 Foundation or equivalent best practise qualification
Meini prawf dymunol
- Comptia A+ or equivalent technical qualification
- Educated to A Level standard or above
Experience
Meini prawf hanfodol
- Professional experience resolving Computer or Device Issues
- Professional customer service experience
Meini prawf dymunol
- Hardware support experience
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- James Moulding
- Teitl y swydd
- Service Desk Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07765456413
Rhestr swyddi gyda Norfolk and Suffolk NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector