Job summary
- Main area
- Operations
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 246-CEN8224766
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Hellesdon Hospital
- Town
- Norwich
- Salary
- £57,528 - £64,750 per annum/ pro rata
- Salary period
- Yearly
- Closing
- 15/09/2026 23:59
Employer heading
Operations Manager
NHS AfC: Band 8a
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
An exciting opportunity has arisen for an experienced and motivated Operational Manager to join Norfolk and Suffolk NHS Foundation Trust.
The Operational Manager will provide strategic and operational leadership for designated services, ensuring the delivery of safe, effective, high-quality care whilst meeting performance, workforce and financial objectives. The post holder will work closely with clinical leaders, service users, carers and system partners to support service improvement, transformation and the achievement of Trust priorities.
This is an excellent opportunity for an innovative leader who is passionate about improving patient outcomes, developing teams and delivering sustainable services across mental health care pathways.
Main duties of the job
- Provide operational leadership and management for designated services.
- Lead service delivery to ensure safe, effective and responsive care.
- Monitor and improve performance against key quality, workforce and operational indicators.
- Work collaboratively with clinical leaders to drive service improvement and transformation initiatives.
- Lead and support workforce planning, recruitment, retention and staff development.
- Ensure effective management of allocated budgets and resources.
- Develop and maintain positive relationships with internal and external stakeholders.
- Lead on governance, quality improvement, risk management and patient safety initiatives.
- Contribute to business planning, service redesign and implementation of Trust objectives.
- Promote a culture of continuous improvement, learning, inclusion and staff wellbeing.
Working for our organisation
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Detailed job description and main responsibilities
Please refer to the attached Job Description/Person Specification for full details to support your application.
Person specification
Qualifications
Essential criteria
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
Desirable criteria
- Experience of managing health and social care integrated services
Skills
Essential criteria
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
Knowledge
Essential criteria
- Knowledge of management tools, organisational systems and processes relevant to managing in an NHS organisation
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- John Bingham
- Job title
- Matron - 111 Services
- Email address
- [email protected]
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