Job summary
- Main area
- Operations
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 246-CEN8232161
- Employer
- Norfolk and Suffolk NHS Foundation Trust
- Employer type
- NHS
- Site
- Hellesdon Hospital
- Town
- Norwich
- Salary
- £79,504 - £91,609 gross per annum
- Salary period
- Yearly
- Closing
- 06/09/2026 23:59
Employer heading
Associate Director of Operations
Band 8c
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.
Job overview
Our Leadership Structure supports our clinical teams to work closely with partners at place level alongside strengthening clinical and professional leadership. We are also developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.
The role will provide the operational leadership to our inpatient and crisis services with central locality of NSFT. This will involve close working with our system partners across central including NNUH and EEAST, and across several individual teams within NSFT.
The post holder will provide operational leadership to drive improved performance across our crisis pathways, and support improved flow through our inpatient wards, whilst ensuring a high level of quality of service is maintained.
As part of the central locality leadership team, the post holder will demonstrate supportive and compassionate leadership whilst embedding accountability and a focus on improvement.
Main duties of the job
The Associate Director of Operation will work closely with the Associate Director(s) of Nursing and Associate Medical Director(s) to ensure that high quality care is delivered within the Locality services and providing professional leadership to operational colleagues across the locality.
You will promote a culture of learning and openness and ensure clinical staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.
Working for our organisation
We are looking to appoint an individual who has a passion for our work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We are seeking an inspirational and compassionate leader who will develop their teams to provide outstanding care. Previous experience working in a mental health operations setting is essential.
If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying for this role.
We are determined to create a safer, kinder and better organisation.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
Interviews are yet to be confirmed, and candidates may only be given a minimum of 3 days’ notice. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person specification
Qualifications
Essential criteria
- Degree level education supplemented by postgraduate study and management or clinical experience to master’s degree level or equivalent.
Desirable criteria
- Other professional qualifications relevant to the role
Experience
Essential criteria
- Successful recent achievement record within a large, complex, Mental Health NHS environment
- Successful recent experience of leading and managing transformational change, and service redesign, including staff consultation and engagement
Desirable criteria
- Engaging with appropriate stakeholders to shape delivery of healthcare services
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Peter Henson
- Job title
- Interim Locality Director of Operations
- Email address
- [email protected]
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