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Job summary

Main area
Clinical Operations
Grade
NHS AfC: Band 8d
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday, 9-5 (+ on-call))
Job ref
247-AOC-SLEOC-0825
Employer
East of England Ambulance Service Trust
Employer type
NHS
Site
Regional
Town
Regional
Salary
£91,342 - £105,337 per annum + 4.5% On Call
Salary period
Yearly
Closing
04/09/2025 23:59

Employer heading

East of England Ambulance Service Trust logo

Strategic Lead for Emergency Operations Centres

NHS AfC: Band 8d

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! 

Hear why our employees think it is such a great place to work:

-          Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits

-          Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks

-          Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Job overview

The East of England Ambulance Service NHS Trust is looking for a forward-thinking and experienced leader to join our senior leadership team as Strategic Lead for Emergency Operations Centres (EOCs).

This pivotal role offers executive-level responsibility for overseeing the performance and strategic direction of our EOC services. With a core focus on emergency call handling, dispatch, clinical triage, and resource management, the postholder will play a key role in driving operational excellence and innovation across the Trust.

You will lead the development and implementation of new models of care, spearhead digital transformation initiatives, and ensure the delivery of high-quality, responsive services to the communities we serve.

Reporting directly to the Chief Operating Officer and working closely with the wider Clinical Operations team, you will provide strategic leadership to enhance system-wide collaboration, build operational resilience, and ensure the ongoing effectiveness and efficiency of our EOC functions.

We are seeking a strategic, ambitious, and collaborative leader with a strong background in urgent and emergency care operations. The ideal candidate will bring a proven ability to influence at senior levels and deliver measurable improvements in patient care, performance, and service delivery.

Main duties of the job

•       Provide senior leadership across EEAST’s emergency control rooms, ensuring efficient and effective delivery of 999 call handling and emergency dispatch services

•       Drive service improvement, performance, and innovation through data-driven decision-making and robust governance

•       Lead, develop, and inspire a multidisciplinary team to ensure high levels of staff engagement, development, and retention

•       Support business continuity planning and ensure readiness to respond to major incidents and surges in demand

•       Collaborate with NHS system partners, Integrated Care Boards (ICBs), and regional emergency services to enhance patient pathways and system coordination

•       Ensure compliance with Regulatory requirements, including associated action plans

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

 

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. 

Detailed job description and main responsibilities

We are looking for a highly motivated and collaborative leader with:

•         Exceptional leadership and people management skills, with the ability to lead large, dispersed teams

•         Proven ability to drive transformation and manage performance in a fast-paced, high-pressure environment

•         Excellent communication, stakeholder engagement, and strategic thinking skills

•         Significant experience in managing complex operational services, ideally in an ambulance or NHS environment

•         A strong understanding of emergency control room functions, service delivery pressures, and the wider urgent and emergency care system

Person specification

Qualifications

Essential criteria
  • Master's Degree, equivalent professional qualifications and/or substantial demonstrable experience in a similar role or setting.
  • Have or be willing to complete a Blue Light Driver Course to enable a response to a Major or Significant Incident for command purposes
  • Full Driving Licence, valid in the UK and with no more than 6 penalty points (of SP30 only).
Desirable criteria
  • NARU occupational standards Strategic Commander accreditation (MAGIC)

Skills & Knowledge

Essential criteria
  • Demonstrating Continuous Personal Development including Management, Organisation Development and Change Management.
  • Planning and prioritising conflicting demands and often unpredictable work patterns.
  • Creating a clear vision and translating strategies into Operational Plans.
  • Ability to manage performance and implement quality systems.

Personal Qualities, Abilities & Attributes

Essential criteria
  • Being accountable for results and actions and, in turn, holding others to account.
  • Initiating, building, and maintaining relationships with internal and external key stakeholders, developing partnerships and cooperative working.
  • Demonstrating a passion for the delivery of quality services.

Experience

Essential criteria
  • Significant, successful senior management experience
  • Proven ability to improve operational performance at a senior level.
  • Proven budget management experience

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingArmed Forces CovenantDyslexia Friendly - Silver

Documents to download

Apply online now

Further details / informal visits contact

Name
Darren Meads
Job title
Chief Operating Officer
Email address
[email protected]
Telephone number
01234 243 200
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