Job summary
- Main area
- Day Controller/Planner - Patient Transport Services Hertfordshire
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Various shifts between the hours of 06:00 - 22:00 Monday to Sunday)
- Job ref
- 247-PTS-DCPL-0525P
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Stevenage Ambulance Station
- Town
- Stevenage
- Salary
- £24,625 - £25,674 per annum pro rata + Unsocial hours payments
- Salary period
- Yearly
- Closing
- 21/05/2025 23:59
Employer heading
Day Controller Planner/SPLA Stevenage Control Room (West)
NHS AfC: Band 3
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.
Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of West Essex, Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.
Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.
Monitor journey times, proactively rearranging journeys to support both the service and patient experience.
The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sítes independently.
The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.
You will be required to have some flexibility and be reliable.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
If you have previously applied, you do not need to submit another application.
Person specification
Qualification
Essential criteria
- English and Math Grade C or equivalent/experience
Desirable criteria
- Experience in the role as Day Controller and or Planner of resources
Skills
Essential criteria
- Excellent Organisation and Communication Skills
- Experience of organising and prioritising workload
Desirable criteria
- Experience in resource management
Knowledge
Essential criteria
- Knowledge of Geographic areas
Desirable criteria
- Knowledge of PTS
- Knowledge of GRS and Cleric System
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michael Adamson
- Job title
- Control Room Manager
- Email address
- [email protected]
- Telephone number
- 07708318410
List jobs with East of England Ambulance Service Trust in Administrative Services or all sectors