Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- 12 months (fixed term to cover Mat leave)
- Hours
- Part time - 22.5 hours per week (7 days per week ideally Monday, Wednesday and Friday. Weekend day 3hrs once every 4 weeks)
- Job ref
- 839-8377243-RB
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Wymondham Health Centre
- Town
- Wymondham
- Salary
- £25,760 - £27,476 pro rata per annum
- Salary period
- Yearly
- Closing
- 06/11/2026 23:59
- Interview date
- 19/11/2026
Employer heading
Hub Allocator
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
Come and join our friendly and supportive team based in our Wymondham Hub in South Norfolk.
We have an opportunity for a Hub Admin Allocator to support our Community Nursing teams across South Place with daily patient visit allocation.
The role requires good IT, problem solving and organisational skills and excellent attention to detail.
Main duties of the job
To allocate patient appointments for the Community Nursing and Therapy teams.
To receive and process referrals and data into the service, using patient database, distributing information to other services / agencies as necessary.
To maintain good customer care when communicating with the public and health / social care professionals.
Working for our organisation
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Main Duties & Responsibilities
- To receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle any queries regarding the services
- To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary
- To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits
- To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals
- To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy
- To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures
- Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary
- Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members
- Filing and storage of patient notes in accordance with policies and procedures
- To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team
- To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately
- To receive and record messages for members of the teams
- To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff
- To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person
- To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints
- To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service
- To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses
- To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)
- To demonstrate an awareness of clinical governance and risk management and apply to work situation
- To work on a rotating shift pattern over a seven-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800.
Person specification
Qualifications
Essential criteria
- GCSE or equivalent English and Maths, Grades A-C
- NVQ 3 Business Administration or equivalent experience.
Desirable criteria
- RSA II or equivalent Typing Qualification
Experience
Essential criteria
- Office experience in private or health sector
- Professional contact with the general public
- Customer services experience
Desirable criteria
- Previous NHS experience
Skills
Essential criteria
- IT and Microsoft office literate
- Problem solving skills
- Good organisational skills
- Excellent attention to detail
Desirable criteria
- SystmOne literate
Communication
Essential criteria
- Excellent verbal and written communication skills
- Ability to work effectively as part of a diverse multi-disciplinary team
Personal Attributes / Behaviours
Essential criteria
- Enthusiastic and motivated
- Team player
- Able to work on own initiative
- Committed to providing the best possible service to patients
- Tact and diplomacy
Other
Essential criteria
- Able to make own travel arrangements to other sites
- Able to work shift patterns and weekends
- Willing to travel to other sites
Documents to download
Further details / informal visits contact
- Name
- Jenny Marum
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07805445789
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