Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 0830 - 1630)
- Job ref
- 839-8369336-JH
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Wymondham Health Centre
- Town
- Wymondham
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
Employer heading
Administration Assistant - Tissue Viability
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
Are you a tenacious, confident, and flexible person, with excellent organisational, engagement, and communication skills, who can work autonomously and as part of a creative and motivated team? If you are, we would really like to hear from you!
This post is based at Wymondham Health Centre, it is full time working on Monday to Friday 0830 - 1630 - a total of 37.5hrs per week. This is a new post created to support and work closely with the Tissue Viability Team in the South Place providing and assisting with all aspects of general administration tasks.
Main duties of the job
The post holder will provide comprehensive administrative support to the Tissue
Viability and Skin Integrity Service, ensuring the efficient coordination of clinical and
operational activities. The role will support the delivery of high-quality patient care
through the effective management of patient appointments, clinical administration
and equipment processes.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Detailed job description and main responsibilities
• To self-manage and prioritise a number of administrative and clerical duties
which are generated by the team. These will include;
• General administrative duties will include photocopying, mail management,
filing, archiving, typing letters, managing team member’s diaries and
schedules, arranging meetings, taking of minutes at case meetings and team
meetings.
• Coordinate the booking, cancellation and rescheduling of appointments for Leg
Ulcer Clinics and other associated services.
• Maintain and manage clinic schedules, ensuring optimum utilisation of clinic
capacity.
• Create, maintain and monitor patient waiting lists and escalate any concerns
regarding delays in access to services.
Tissue Viability Specialist Nurse
Tissue Viability Occupational Therapist
• Process requests for Integrated Community Equipment Service (ICES)
equipment, ensuring requests are accurate, authorised and submitted within
agreed timescales.
• Create and maintain equipment call-back, collection and replacement lists,
ensuring equipment is tracked and managed effectively.
• Liaise with ICES providers, patients, carers, clinical staff and external agencies
regarding equipment orders, deliveries, collections and queries.
• Monitor service inboxes and telephone enquiries, responding appropriately or
forwarding to the relevant clinician or manager.
• Produce routine reports, activity data and audits as requested by service leads.
• Support the service in meeting organisational targets, quality standards and
reporting requirements.
• Ensure compliance with Trust policies, information governance requirements
and data protection legislation.
• Participate in service improvement initiatives and identify opportunities to
enhance administrative processes and patient experience.
• Managing the information leaflets being issued by the team in regards to
changes and amendments which may impact on patient experience.
• Using initiative, identify and suggest where there maybe improvements in the
productivity and quality of the procedures and practices which could improve
data recording and performance reporting.
• To manage schedules and diaries for staff within the team, predominantly the
team lead, resolving appointment conflicts, arranging venues, issuing meeting
invitations, sending apologies, formulating agendas and taking minutes as
requested. Work load is self-managed and the position is not directly overseen
by the administrative manager, although clinical team lead is available and
regular meetings are arranged for administrative supervision regularly.
• The post holder requires a high level of interpersonal skills to enable them to
be able to communicate with patients and others in an appropriate way, being
able to diffuse situations with tact and empathy and to provide accurate
information, supporting enquiries in an unsupervised environment and in a
timely manner.
• Inputting onto and accessing a variety of systems such as SystmOneand
designated spreadsheets/databases in line with team procedures, keeping to
the allocated deadlines and timescales, some of which may be ad-hoc and
urgent.
Person specification
Qualifications
Essential criteria
- Maths and English GSCE (Grade C or above, or equivalent)
Desirable criteria
- Relevant IT Qualification
Experience
Essential criteria
- Proven administrative experience in a busy office environment.
- Proven experience of working as part of a team as well as independently
Desirable criteria
- Knowledge of NHS
- Knowledge of NHS ordering systems
- Knowledge of NHS patient systems
Skills, Abilities and Knowledge
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially, Word, Outlook, Access & Excel.
- Good keyboard/typing skills.
- Excellent organisation skills with an eye for detail and confidence to question quality.
- Able to prioritise and organise own workload without direct supervision.
- Able to meet deadlines effectively and promptly.
- Excellent communication and interpersonal skills i.e. communication, listening and empathising
Desirable criteria
- Experience of working with the general public.
- Enhanced IT skills
- Planning Skills
- Customer care skills
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential criteria
- Articulate, calm and polite
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Tact and diplomacy
Other
Essential criteria
- Flexible attitude and approach to work to meet Patient/Service needs.
- Able to make own transport arrangements to meet the needs of the Service.
- Willingness to cover in other geographical locations
Documents to download
Further details / informal visits contact
- Name
- Julie Friend
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07833 130826
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 697444
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