Job summary
- Main area
- SPR Triage Team
- Grade
- Band 5
- Contract
- Fixed term: 12 months (Contract to cover Mat leave finishing end of April 2027)
- Hours
- Part time - 22.5 hours per week (Seven day week)
- Job ref
- 839-7923396-AB
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Wymondham Health Centre
- Town
- Wymondham
- Salary
- £32,073 - £39,043 pro rata per annum
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
- Interview date
- 06/05/2026
Employer heading
Community Triage Clinician
Band 5
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
We are recruiting a Band 5 Community Triage Clinician post in the South Locality Hub and offer this to clinical staff with good IT knowledge and skills, that are keen to work in a busy and friendly single point in Wymondham.
Ideally you will have community or primary care nursing experience although there will be training and support offered. Up to 20% of your time will be practically assisting with community patients in areas of your competence when need occurs, the remaining 80% of your time will be working alongside other triage clinicians being responsible for the smooth triaging of referrals to the south locality nursing hub.
You will need to display excellent communication skills, problem solving and documentation with attention to detail and the ability to manage challenging and changing situations.
Wymondham is a market town in South Norfolk situated within walking distance of the main line railway station and just off the A11. The city of Norwich is just a 15 minute drive away.
Main duties of the job
Key Areas of Responsibility
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patient’s record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Working for our organisation
You will be working for a friendly NHS Trust that has been rated as outstanding by the CQC as a caring and well led organisation.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
Clinical
The post holder will:
- Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
- Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
- Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
- Where there are barriers to understanding, such as hearing impairments, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
- Liaise with GP’s, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
- Be aware of assistive technology and utilise where appropriate.
- To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
- Ensure own caseload is planned and prioritised according to service targets and patient need.
- Be accountable for work delegated to others within the team.
- Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
- Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
- Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
- Ensure informed consent is obtained prior to initiating interventions.
- Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
- Demonstrate the necessary IT and keyboard skills.
Professional
The post holder will:
- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles and contributions.
- Will be able to make own travel arrangements to patients homes, clinics, base sand meetings etc, as required
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Provide advice/ training and supervise/support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students.
- Follow Trust Policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
- Comment on draft policies
- Maintain own continue professional development.
- Ensure own workload is planned and prioritised
- Be accountable for work delegated to others
- Attend in-house training as required to develop current job role
- Demonstrate leadership skills within own competence
Organisational
The post holder will:
- Undertake mandatory training as required.
- Participate in a Personal Development Review process.
- Undertake Personal Development Plans for other staff members.
- Take part in clinical supervision as per Trust Policy.
- May be required to demonstrate own duties to students, new starters and other staff.
- Provide mentorship for students undertaking pre/post registration course.
- Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
- Contribute to clinical audit as required.
- Complete the staff survey as required.
- Complete risk assessments and incident forms as required.
Person specification
Qualifications
Essential criteria
- Current NMC registration Adult
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Enthusiastic and able to work under pressure
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Self awareness
Personal and People Development
Essential criteria
- Evidence of relevant experience and development
- Support other staff
Other
Essential criteria
- Must hold full and valid driving licence and have access to a vehicle
Communication
Essential criteria
- Able to communicate effectively in written and verbal English Language
Skills, Abilities, Knowledge
Essential criteria
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact & Diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care & inputting data/patient records
- Good time management skills
- Good interpersonal skills
- A team player
- Work flexibly to accommodate patient/ service needs
- Good IT and keyboard skills
Desirable criteria
- Knowledge of additional specialist areas through in-house training & short courses, including: Palliative Care, Long term conditions, Diabetes management
- Palliative Care
- Long term conditions
- Diabetes management
Experience
Essential criteria
- Experience in of working within a multidisciplinary team
- Experience of working with patients with multiple pathologies and delivering care plans to meet their needs
Desirable criteria
- Experience in working within a community setting.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jenny Marum
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 07827234522
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 272489
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