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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (08:00 - 20:00 - 7 days a week including bank holidays and weekends.)
Job ref
839-7427350-GM
Employer
Norfolk Community Health and Care NHS Trust
Employer type
NHS
Site
Wymondham Health Centre
Town
Wymondham
Salary
£24,937 - £26,598 pro rata pa
Salary period
Yearly
Closing
07/09/2025 23:59

Employer heading

NHS

Band 3 - Care Coordinator - Urgent Community Response South

Band 3

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

 Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.

 

Job overview

An exciting opportunity is available with Urgent Community Response South.

We are looking for enthusiastic individuals  to join the team and undertake a newly created Care Coordinator role - completing safe and efficient allocation of urgent patient visits.

 

Main duties of the job

To undertake the safe and efficient co-ordination of urgent patient appointments for Urgent Community Response South. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals. 

To support with basic data management on a daily basis. 

Please see the job description and main responsibilities for more details on the role.

Working for our organisation

The Urgent Community Response South Service operates 7 days per week, including bank holidays between the hours of 8am and 8pm.  There is a requirement to work weekends and bank holidays.

For further information please contact Simon Warner-McGhee (Clinical Lead Nurse for Urgent Community Response South) via email ([email protected]).

Find out more about working for our organisation here: 

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Detailed job description and main responsibilities

·     To co-ordinate patient appointments for the South Urgent Community Response service - following set processes, onto ledgers, whilst considering relevant data including geography, clinical skill mix and staffing levels to ensure patients are seen by the most suitable staff in a urgent timeframe. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits

 

·           To liaise with health professionals to review referrals to establish the appropriate destination for referrals and forward on as necessary.

 

·           To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

 

·        To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

 

·    To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

 

·         Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.

 

·            Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.

 

·            Filing and storage of patient notes in accordance with policies and procedures.

 

·            To support and contact members of the team to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

 

·         To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

 

·            To receive and record messages for members of the teams.

 

·            To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

 

·      To highlight any challenges regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

 

·            To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

 

·    To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

 

·      To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

 

·    To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

 

·    To demonstrate an awareness of clinical governance and risk management and apply to work situation.

 

Person specification

Qualifications

Essential criteria
  • GCSE grade C or above, or equivalent in English and Maths
  • NVQ 3 Business Administration or equivalent experience
Desirable criteria
  • RSA II or equivalent Typing Qualification

Experience

Essential criteria
  • Office experience in private or health sector
  • Professional contact with the General Public
  • Customer Services experience
Desirable criteria
  • Previous NHS experience

Skills Abilities and Knowledge

Essential criteria
  • Able to communicate effectively in written and verbal English Language IT and Microsoft office literate
  • Ability to work effectively as part of a diverse multi-disciplinary team
  • Problem solving skills
  • Good organisational skills
  • Excellent attention to detail
Desirable criteria
  • SystmOne literate

Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)

Essential criteria
  • Enthusiastic and motivated
  • Committed to providing the best possible service to patients
  • Team Player
  • Able to work on own initiative
  • Tact and diplomacy

Other

Essential criteria
  • Able to work shift patterns and weekends to meet the needs of the service
  • Flexibility to travel to other sites to meet the needs of the service
  • Able to make own travel arrangements

Employer certification / accreditation badges

Carers Friendly Tick award EmployersSunflower Hidden DisabilitiesApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Care quality commission - OutstandingStep into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jordan Culling
Job title
Clinical Operations Manager
Email address
[email protected]
Telephone number
07824 452 218
Additional information

Simon Warner-McGhee - Clinical Lead Nurse for Urgent Community Response South. 

[email protected]

If you have problems applying, contact

Address
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
Telephone
01603 272489
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