The main duties of the Admin Manager/PA role include:

1. Administrative Support: Provide high-level administrative and PA support to senior management.

2. Team Leadership and Management: Lead and manage designated administrative teams and Team Leaders, ensuring high-quality service delivery, adherence to standard operating procedures, and achievement of local and national performance targets. ​

3. Diary and Workflow Coordination: Manage electronic diaries for senior managers and coordinate workflows to improve efficiency and meet service demands. ​

4. Policy and Procedure Implementation: Develop, adapt, and implement office systems, policies, and procedures, ensuring compliance with Trust policies, data protection laws, and national guidelines. ​

5. Staff Management: Oversee recruitment, induction, training, appraisals, performance management, and leave/sickness absence for admin staff. ​ Promote flexible working arrangements and career progression. ​

6. Budget Management: Act as the budget holder for admin staff and non-staff expenses, ensuring operations remain within budget constraints and identifying cost-saving opportunities. ​

7. Problem Solving and Issue Resolution: Address administrative concerns, complaints, and issues raised via Datix, ensuring local resolution and staff support. ​

8. Meeting Coordination: Organise meetings, prepare agendas, take formal minutes, and ensure effective communication within the department. ​

9. Training and Development: Coordinate mandatory and systems training for staff and support them through organisational changes. ​

10. Health and Safety Compliance: Ensure good health and safety standards for the admin team, including workstation assessments and adherence to Trust policies. ​

11. Data Management and Reporting: Maintain and input information into systems, run reports for quality purposes, and ensure secure storage of information in line with Information Governance policies. ​

12. Service Development: Assist with service development, manage workflows, and participate in working parties to improve efficiency and capacity. ​

13. Stakeholder Engagement: Act as a point of contact for internal and external stakeholders, including commissioners, social services, local authorities, and safeguarding boards.

14. Risk Management and Governance: Implement systems to manage risks, complaints, and untoward incidents, and ensure compliance with the Trust’s governance and risk management strategies. ​

15. Flexibility and Travel: Work flexibly to meet service requirements and travel across the Trust footprint as needed. ​

The role requires strong leadership, organisational, communication, and problem-solving skills, along with the ability to work independently and manage multiple tasks under pressure. ​