Job summary
- Main area
- Information Services
- Grade
- Band 5
- Contract
- Fixed term: 10 months (Contract ends 31st March 2026)
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8:30 - 17:00)
- Job ref
- 421-CORP-2084R
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate District Hospital
- Town
- Harrogate
- Salary
- £29,970 - £36,483 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 12/05/2025 23:59
Employer heading
Patient Systems Support
Band 5
Job overview
We are pleased to be able to offer an exciting opportunity to join the Patient Systems Team at Harrogate District Foundation Trust. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement an Electronic Patient System (EPR) system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
The Patient Systems Support will be part of a specialist team of multi skilled Digital professionals responsible for the implementation and optimisation of the new EPR as well as existing systems.
Main duties of the job
Patient Systems Support
This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users.
The successful post-holder will be based at Harrogate District Hospital and it is likely that you may sometimes work from home to support teams and systems users with various remote working solutions.
You will be able to demonstrate a defined track record of patient/clinical systems support and promoting the importance of high quality data integrity to inform effective decision making.
Working for our organisation
At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise our staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Detailed job description and main responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.
Person specification
Qualifications
Essential criteria
- Educated to diploma level or equivalent experience
- Training qualification or equivalent experience of training delivery/planning
Desirable criteria
- ITIL Qualification
Experience
Essential criteria
- Experience of comprehensive patient systems to support the provision of patient care
Desirable criteria
- Previous NHS experience
- Previous Patient Systems experience
Skills and Knowledge
Essential criteria
- Customer service skills
- Comprehensive verbal and written communication skills
- Training Skills
- Interpersonal skills including the ablity to influence, persuade and motivate
- Knowledge of systems process and administration
- • Ability to work under pressure and produce high quality work to tight deadlines
Desirable criteria
- Change management skills
- Knowledge of NHS data definitions and data standards
- Systems training programme development skills
- Knowledge of data validation and quality assurance systems
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Langley
- Job title
- Patient Systems Manager
- Email address
- [email protected]
- Telephone number
- 01423 553265
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