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Job overview

We are looking for a Patient Pathway Coordinator  who can help us deliver an efficient, high quality medical records service across our Sir Robert Ogden Centre services.  The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management.  The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required. The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

Main duties of the job

The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate . They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients within our Sir Robert Ogden Centre.

The teams responsibilities includes:

• Providing reception desk cover for the unit.
• Management of  appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments.
• Understanding clinic templates and monitoring utilisation.
• Monitoring waiting list and carrying out validation.
• Patient communication via letter and telephone.
• Building relationships with clinicians, nurses, managers and other admin teams.

Working for our organisation

This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. 

Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service.  Our values are Kindness, Integrity, Teamwork and Equality.  

Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust.