Job overview

Are you passionate about digital transformation, patient safety and improving the way medicines are prescribed and administered?

An exciting opportunity has arisen for a motivated and detail-focused Digital Medicines Support Officer to join our growing Digital Medicines team at Harrogate and District NHS Foundation Trust.

This is a key role supporting the implementation of Nervecentre Electronic Prescribing and Medicines Administration (ePMA) as part of the Trust’s strategic implementation of the Electronic Patient Record (EPR). You will help shape how digital medicines systems are introduced, adopted and optimised across inpatient, outpatient and day-case services.

This is an excellent opportunity for someone with strong digital skills, a commitment to safe patient care, and an interest in developing expertise in clinical systems, medicines workflows and NHS digital transformation.

Main duties of the job

Working as part of the Digital Medicines team, you will support the successful implementation, optimisation and ongoing maintenance of Nervecentre ePMA. Your work will include:

• Supporting system build, configuration, testing and implementation activity
• Helping prepare test scripts, complete testing and record outcomes
• Supporting user acceptance testing, upgrade testing and new functionality
• Preparing and maintaining user guides, quick reference guides, training materials and communications
• Providing first-line support to users, including floor walking during implementation and go-live periods
• Recording, categorising and escalating system issues, risks and incidents
• Supporting monitoring, reporting, audit and continuous improvement activity
• Working closely with pharmacy, clinical, digital, IT, informatics and EPR programme colleagues
• Helping users adopt safe, effective and efficient digital medicines workflows

You will play an important part in helping colleagues feel confident using ePMA and in supporting improvements to medicines safety, clinical workflows and user experience.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.  
• All job offers are subject to satisfactory pre-employment checks.