Job summary
- Main area
- Primary Care
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Other
- Job ref
- 421-LTUCC-3246R-A
- Employer
- Harrogate and District NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrogate Hospital
- Town
- Harrogate
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 12/10/2025 23:59
Employer heading
Bank GP OOH Support Technician
NHS AfC: Band 3
Job overview
Harrogate GP Out of Hours provide an urgent primary care service when GP surgeries are closed. The position offers the chance to join a team who work together in a friendly, open and respectful way in line with our Trust Values, ensuring that the team and service accomplishes a high quality service for patients.
The administrative bank position offers an opportunity for people who can provide excellent and accurate administration, customer service and communication skills. Duties include the booking in of patients, reception support, stock control, driving duties, equipment checking all in line with Trust policy.
The service runs 7 days a week with weekday evenings starting from 18.00-08.00 and a 24 hr service on weekends and bank holidays.
Shift pattern required:
- 1730-2300 (Mon-Fri)
- 2245-0815 (Mon-Fri)
- 0800-2000 (Weekends)
- 1945-0815 (Sat- Sun)
Applicants must be available and prepared to work a variety of the shift patterns, especially night shift cover.
Main duties of the job
- Set up of unit and support the reception team with the smooth running of the unit.
- Face to face patient welcome and booking in using SystmOne with an accurate level of data entry.
- Multi discipline communication with GP’s, Healthcare Professionals, Emergency Dept, 111 and patients.
- Stock control procedures and policy in line with Trust policy.
- Equipment checks to endeavour that all property belonging to the Trust is looked after safely and securely.
- Supporting clinical staff in their duties as necessary, including setting up or the use of medical equipment (setting up and administering oxygen, setting up nebuliser, using defibrillator) and handling prescription medications as requested.
- Drive and operate the GP OOHs vehicle in a safe and secure manner when taking clinical staff to visit patients.
- Chaperone support when called on by Clinical staff.
Working for our organisation
At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification. If you have any questions, please contact Susan Thompson at [email protected]
Person specification
Experience
Essential criteria
- Experience of working with members of the public/customer care environment
- Experience of driving in all weather conditions
- Ability to remain flexible within a rota system including evenings, weekends and bank holidays
- Computer literate - Microsoft office & confident learning in-house systems
Desirable criteria
- Good knowledge of the appropriate geographical area
- Experience of driving a company vehicle on behalf of the employer
- Ability to assist doctors in their duties, including knowledge of relevant medical equipment
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Susan Thompson
- Job title
- GP OOH Team Supervisor
- Email address
- [email protected]
- Telephone number
- 07767 648722
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