Job overview

North House Surgery is a busy GP practice, and the reception team is central to its daily operations. The team provides frontline support for patients and underpins the work of clinical and management staff by ensuring effective communication, coordination, and data accuracy.

As a key administrative support unit within the practice, the reception team contributes to delivering a safe, responsive, and compassionate service to all patients. They play a vital role in ensuring healthcare needs are met efficiently and effectively while upholding the high standards of care and confidentiality expected within the NHS.

Main duties of the job

The post holder will play a vital role as the first point of contact for patients, providing a professional, courteous and efficient reception and administrative service. The role supports the smooth running of the practice by facilitating access to clinical services and ensuring accurate patient records and appointment scheduling through the use of SystmOne.

This role requires effective communication with patients, as well as internal and external professionals, including GPs, clinical staff and partner organisations. Working under the guidance of the Reception Supervisor, the post holder must be adaptable, well-organised, and capable of managing multiple tasks simultaneously in a fast-paced environment.

A flexible and proactive approach is essential, along with a strong commitment to teamwork and high standards of patient care and confidentiality.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.  
• All job offers are subject to satisfactory pre-employment checks.