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Job summary

Main area
Band 2
As & When required
Job ref
York Teaching Hospital NHS Foundation Trust
Employer type
£15,404 - £18,157 pro rata
20/12/2017 23:59
York Teaching Hospital NHS Foundation Trust logo

Switchboard Operator/Receptionist

Band 2

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Do you share our values? We’re looking for applications from people who:

- care about what they do
- respect and value others
- listen in order to improve
- always do what they can to be helpful

…to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.


We are looking to recruit a permanent, enthusiastic, friendly, self motivated Relief Switchboard Operator/Receptionist to cover a varied shift pattern.

We have a part time relief position available:

18 hours per week as and when post, to cover annual leave and any unforeseen absences. You may be required to work 32hrs one week and zero hours the week after which will average out over the weeks.

You will be expected to deal with emergency calls in a calm and efficient manner over the telephone and multitone system, relaying information given correctly and precisely. You will need to have the ability to use a degree of initiative, and the ability to retain information to prioritise daily duties, whilst maintaining a professional, confidential, patient cultured approach, at all times.

The switchboard is in service 24 hours, 7 days a week. The role would suit candidates who like the flexibility of working the different shifts available. The shift patterns include days, nights, weekends and Bank Holidays. If you are this person, we would like to hear from you!

Switchboard experience would be an advantage, but full training will be given if required.

Apprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

Liz David 01723 342480