Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday, 9am - 3.30pm)
- Job ref
- 419-6225241-AMS-M
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 05/05/2024 23:59
Employer heading
Assistant Medical Secretary
Band 3
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Did you know that we offer a generous relocation package (if you accept a minimum 12 month contract) – please read the attached document for more details. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
People for Patients. Our People, our Patients, our Priority
Job overview
We are looking to expand our friendly team and are looking for someone with good secretarial experience to join the Stroke Services Team at York Teaching Hospital. You will provide support to the Medical Secretary, the Stroke Consultants and Stroke Nurses.
Excellent administration/secretarial skills and audio-typing qualifications are vital, as well as a good understanding of customer/patient relations. You will be required to deal with telephone queries from patients, consultants and GPs, book urgent referrals into our daily TIA clinic and manage a very busy and at times challenging workload.
We look forward to receiving your application!
Main duties of the job
You will be responsible for audio typing clinical and administrative letters, booking in both urgent and follow up appointments, answering telephone enquiries and dealing with patient queries, as well as covering the Medical Secretary during periods of absence.
The successful candidate will be required to have good organisational skills, with the ability to prioritise the demands of an extremely busy office and manage their time and workload effectively.
They will also be required to work unsupervised and communicate with Consultants on a regular basis. Audio-typing qualifications are essential and a knowledge of medical terminology would be an advantage.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Qualifications
Essential criteria
- GCSE English Language, Grade C or above (or equivalent)
- Word processing skills – OCR II (or equivalent e.g. RSA II)
- Typing skills OCR II ( or equivalent e.g. RSA II)
Desirable criteria
- Qualification or appropriate training in customer service
- ECDL
Experience
Essential criteria
- Minimum 6 months secretarial/administrative experience
- Experience of using a variety of IT applications, including Microsoft Office
- Experience of working in a customer focused environment
Desirable criteria
- NHS experience
Skills
Essential criteria
- Proficient audio typist with the ability to accurately transcribe complex audio tapes and type complicated medical information whilst subject to frequent interruption
- Effective communication skills, verbal and written
- High level of interpersonal skills, including sensitivity, diplomacy and empathy
- Excellent organisational skills
- Ability to assimilate new practices and knowledge
- Ability to get on well with members of a team
- Ability to cope with distressing and emotional situations with patients, relatives and staff
Desirable criteria
- Ability to exercise judgement and resolve problems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sally Amies
- Job title
- Stroke Service Manager
- Email address
- [email protected]
- Telephone number
- 07890 892753
- Additional information
Contact name: Andrea Sellars
Contact job title: Medical Secretary
Contact email address: [email protected]
Contact telephone number: 01904 725932
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