Job summary
- Main area
- Clerical Services
- Grade
- Band 2
- Contract
- 12 months (Fixed term/secondment up to 12 months. The post may become Permanent at the end of this Fixed Term/Secondment.)
- Hours
- Part time - 30 hours per week
- Job ref
- 419-7440996-CO-SY
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 28/10/2025 23:59
Employer heading
Clerical Officer - Waiting List
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
Here in the Waiting List department we are looking for an enthusiastic, motivated individual to join the team as a Clerical Officer.
This role is to provide clerical support to the Waiting List department, including producing and sending out standard letters, scanning, retrieval of files, ordering of stock and supplies and inputting data into computerised databases. There are also reception duties which include maintaining appointment systems, receiving general enquiries from patients, staff and visitors.
The successful candidate must be educated to GCSE level, including Maths and English at grade C or above, or equivalent qualification/demonstrable experience, as well as Computer literacy skills to RSA2, NVQ 2 or equivalent level.
Personal attributes should include being self disciplined and motivated, with an empathetic manner. Candidates should be able to work well in a team, prioritise their workload, have a flexible approach and possess sound communication skills.
In return we can offer you:
- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing professional development
- Commitment to, and support for, your wellbeing
We look forward to receiving your application!
Main duties of the job
The post holder will have specific duties such as:
- Routine typing of standard appointment/dna/cancellation letters
- Creating patient files
- Photocopying/scanning
- Inputting data into computerised databases
- Reception duties i.e. answering telephone calls
- Receiving general enquiries from patients, staff and visitors
The successful candidate will need to have excellent communication and organisational skills, and be comfortable working within a busy and demanding environment.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Previous applicants need not apply.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
· 27 days holiday rising to 33 days (depending on NHS Trust service)
· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
· A variety of different types of paid and unpaid leave covering emergency and planned leave
· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
· NHS Car Lease scheme and Cycle to Work scheme
· An extensive range of learning and development opportunities
· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications & Knowledge
Essential criteria
- Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience.
- Computer literacy skills to RSA2, NVQ 2 or equivalent
Desirable criteria
- Previous Office/Administrative experience in an NHS environment
- Experience of dealing with confidential information
Skills
Essential criteria
- Able to organise and prioritise own workload
- Possess sound communication skills
- Ability to function effectively as part of a Team
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Jan Wright
- Job title
- Waiting List Manager
- Email address
- [email protected]
- Telephone number
- 01904 7721690
- Additional information
List jobs with York and Scarborough Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors