Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Emergency Department
Gradd
Band 3
Contract
Parhaol
Oriau
Rhan-amser - 17 awr yr wythnos (Role includes working nights and weekends)
Cyfeirnod y swydd
419-73300152-A-MY
Cyflogwr
York and Scarborough Teaching Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
York Hospital
Tref
York
Cyflog
£24,937 - £26,598 pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
10/08/2025 23:59

Teitl cyflogwr

York and Scarborough Teaching Hospitals NHS Foundation Trust logo

Administrator/Receptionist

Band 3

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

  •  We are KIND
  •  We are OPEN
  •  We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

 

People for Patients. Our People, our Patients, our Priority

Trosolwg o'r swydd

A fantastic opportunity has arisen for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital. 

Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.

Previous applicants need not apply.

Prif ddyletswyddau'r swydd

The role involves:

  • Registration of patients attending the Emergency Department
  • Providing a courteous and efficient reception service
  • Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
  • Dealing with a variety of enquiries made in person or by telephone
  • Undertaking any other tasks as directed

You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties. 

You will take pride in your work, and always be professional, proactive and courteous.  Previous receptionist experience and keyboard skills would be an advantage.

Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.

Gweithio i'n sefydliad

For further information on working for our Trust please visit:

https://yorkhospitals.pagetiger.com/hdjgxd 

Our benefits 

We offer a range of benefits to support our staff including: 

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 

  • 27 days holiday rising to 33 days (depending on NHS Trust service) 

  • A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.  If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage. 

  • A variety of different types of paid and unpaid leave covering emergency and planned leave 

  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme 

  • NHS Car Lease scheme and Cycle to Work scheme 

  • An extensive range of learning and development opportunities 

  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers 

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

A full description of the role is available in the attachment: job description. 

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. 

Working for the Trust 

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. 

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected]. 

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. 

Armed Forces Friendly Employer 

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. 

 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
  • ECDL or equivalent (or proven working knowledge)
Meini prawf dymunol
  • NVQ III or equivalent experience in general administration or Customer Service

Experience

Meini prawf hanfodol
  • Highly skilled in delivering customer based services in a face to face setting.
Meini prawf dymunol
  • Previous experience of NHS administration services

Aptitude and Personal Qualities

Meini prawf hanfodol
  • Evidence working as part of a team
  • Evidence understanding of need for Confidentiality

Skills

Meini prawf hanfodol
  • Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
  • Evidence of good verbal communication skills and interpersonal skills
  • Ability to cross reference information and pay attention to detail
Meini prawf dymunol
  • Experience of organising workloads and time management

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNational Preceptorship for Nursing Quality Mark

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lisa Coates
Teitl y swydd
Assistant Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01904 724601
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg