Job summary
- Main area
- Operational Manager
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 419-7905383-OSM-MF
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Cross site - York and Scarborough Hospital
- Town
- York
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 22/04/2026 23:59
Employer heading
Operational Service Manager
Band 7
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
Medicine Care Group is in a position to offer 3 WTE Band 7 Operational Service Manger posts. The portfolio areas available are;
- Cardiology cross site
- Emergency Department cross site
- Stroke and palliative care cross site
These roles involve working with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department to enable the sustained delivery of key operational targets.
To support the implementation of service redesign, taking the lead for specific elements of wider transformation across the Care Group. To be responsible for the day-to-day line management of administration and clerical functions within the Care Group.
Main duties of the job
· Leading on the operational management of designated specialties, ensuring quality of service and the achievement of key performance targets.
· Ensuring development and deployment of effective systems and procedures within the designated specialties.
· Alongside the Business Manager, ensuring robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans.
· Ensuring appropriate risk management strategies are developed and that the risk register is updated regularly to reflect the current issues facing the service.
· Delegated budget holder and be involved in budget setting for services.
· Participating in and delivering quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with Matrons to review the environment, equipment and ensure it meets the necessary standards. Also, quality assurance of facilities such as when commissioning/relocating services ensuring they comply with national guidelines and legislation.
· Leading engagement with multi-disciplinary teams using a range of communication approaches and influencing techniques as required for the audience.
· Negotiating and influencing outside of own service by collaborating with other Care Groups and specialties, working with operational and clinical staff inside and outside the Care Group.
Working for our organisation
For further information on working for our Trust please visit:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Experience and Knowledge
Essential criteria
- Experience of management in the NHS, including operational management, budgetary management, and service improvement
- Understanding of the Health and Social care management environment and roles and responsibilities within it
- Ability to assimilate & co-ordinate various agendas prioritising appropriately
- Performance management methodology
- Local health commissioning policies, strategies, arrangements, and networks (e.g. LMS.
- Knowledge and awareness of: • NHS Plan & Targets. • National service frameworks. • National strategy and policy. • Clinical Governance. • Workforce development. • Organisational Development methods. • Performance Improvement Approaches
Qualifications and Training
Essential criteria
- Graduate / Degree level qualification or equivalent experience
Desirable criteria
- Management qualification
- Study to Masters’ level
- Experience as well as knowledge of all activity targets and managing waiting lists
- Experience in presentation, coaching and facilitation
- Experience of influencing in local network or integrated care models
- Experience of service user engagement programmes and co-production
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Haaris Mian
- Job title
- Associate Chief Operating Officer
- Email address
- [email protected]
- Additional information
Contact name: Annette Farrington
Contact job title: PA to Haaris Mian
Contact email address: [email protected]
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