Job summary
- Main area
- Outpatient Services
- Grade
- Band 7
- Contract
- Permanent: Site Based
- Hours
- Full time - 37.5 hours per week (Monday to Friday within core hours between 08:00 - 17:00)
- Job ref
- 419-7412321-SDM-O
- Employer
- York and Scarborough Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- York Hospital
- Town
- York
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 21/09/2025 23:59
Employer heading
Outpatient Services Delivery Manager
Band 7
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
- We are KIND
- We are OPEN
- We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
People for Patients. Our People, our Patients, our Priority
Job overview
We are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals Trust.
This is a pivotal role focused on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7WTE) and be part of the senior leadership team for the Outpatient Services Department.
The role is site based at York Hospital and you will be required to have onsite presence at Scarborough Hospital at least once per week. Being site based means that the post holder will be close to the teams, develop effective relationships and be able to provide visible leadership and support.
Main duties of the job
- Analyse outpatient performance and identify areas for improvement based on Key performance criteria
- Develop and implement strategies to reduce waiting times and improve patient flow
- Work collaboratively with clinical and administrative teams to optimise service delivery
- Monitor and report on key performance indicators, ensuring targets are met and exceeded
- Champion patient-centred care and foster a culture of continuous improvement
- Manage resources efficiently and support staff development
About You
- Proven management experience within the NHS or a similar environment
- Strong leadership and interpersonal skills
- Demonstrable track record of improving service performance
- Excellent analytical and problem-solving abilities
- Ability to motivate and inspire multidisciplinary teams
- Commitment to upholding NHS values and delivering high standards of care
About us
The outpatient services team comprises of 80 WTE and is based on 6 sites across the area. We are the central admin team who undertake all of the admin processes to support patients being referred into hospital added to outpatient waiting lists and booked into the correct services following clinical triage. The Operational Service manager directly manages the outpatient teams. The Delivery Manager will manager the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure that proactive actions are taken to support performance improvement.
Working for our organisation
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
- Training and experience to Masters’ level equivalent
Desirable criteria
- Management/Project Qualification
- Study at Post Graduate level/ equivalent experience or evidence of CPD
Experience and Knowledge Required
Essential criteria
- Knowledge and awareness of: NHS Plan & Targets, National service frameworks, National strategy and policy, Clinical Governance, Workforce development, Organisational Development methods, Performance Improvement Approaches, Local health commissioning policies, strategies, arrangements and networks.
- Performance management methodology
- Ability to provide and receive highly complex, sensitive or contentious information relating to outpatient and patient administrative pathways and processes; agreement or co-operation required
Desirable criteria
- Experience as well as knowledge of all activity targets and managing waiting lists
Skills and Attributes
Essential criteria
- Ability to influence, negotiate and build working relationships.
- Ability to plan and organise a broad range of complex activities, adjusting plans as required.
- Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change.
Desirable criteria
- Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the agenda for designated services
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stella Garnham
- Job title
- Head of Outpatient Services
- Email address
- [email protected]
- Telephone number
- 01904 725476
List jobs with York and Scarborough Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors