Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- 12 months (Fixed term - 12 months)
- Hours
- Part time - 20 hours per week (12pm - 5pm Mon -Thurs)
- Job ref
- 264-7542056-CSS
- Employer
- Kettering General Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kettering General Hospital
- Town
- Kettering
- Salary
- £24,465 pro rata/per annum
- Salary period
- Yearly
- Closing
- 03/12/2025 23:59
Employer heading
Outpatient Receptionist
Band 2
Job overview
As part of a high performing team you will contribute to the delivery of high quality, safe and compassionate care.
We are responsible for providing outpatient reception services to a variety of outpatient areas across the Trust. You will need to be flexible in your approach and able to adapt to changing circumstances as the role will be required to cover multiple areas, both within a defined group of outpatient areas and at our peripheral sites at I, Nene Park Outpatients, Irthlingborough and Corby Nuffield, Corby.
We have a 20 hour vacancy which will be Mon - Thurs 12pm until 5pm
Excellent communication skills, confidence when dealing with the public, care and compassion, team work and a positive attitude to problem solving are essential to be successful in this post.
Main duties of the job
- To meet and greet patients and visitors to Hospital and to deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate and helpful service.
- To be responsible for the maintenance of the clinics; attendance,discharging and cashing up of the clinic.
- To communicate with the patient regarding demographics and other personal details to ensure that the patient administration system is updated accordingly.
- Work closely with the nursing staff, announcing visitors and patients to staff and to inform the patients with regards to any clinic delays
- Answer telephone queries take messages direct where appropriate; provide assistance directing visitors to the appropriate locations.
- Book outpatient follow up appointments as required by the clinician ensuring that the clinic capacity is adhered to
- Over book on the clinician’s instructions only and copy authorisation to Outpatient Administration Team
- To participate in training/induction of new staff.
- It may be necessary on occasions to provide cover to other reception areas throughout the Trust, including peripheral clinics at Nene Park and Corby Diagnostic Centre.
Working for our organisation
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.
Person specification
Education, Training and Qualifications
Essential criteria
- A good standard of general education including spoken and written English and Maths.
Knowledge
Essential criteria
- Recent previous clerical experience
- Experience in understanding a large number of working procedures, some of which are non-routine.
- A wider knowledge of the NHS
Skills
Essential criteria
- Demonstrate a high level of personal self-management and organisation
- Flexibility
- Proficient keyboard skills
Desirable criteria
- Compassionate and good communication skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Shelley Baldry
- Job title
- Outpatient Reception Manager
- Email address
- [email protected]
- Telephone number
- 01536 493659
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