Job summary
- Main area
- Cancer Services
- Grade
- Band 3
- Contract
- Permanent: Agile working in the Trust and working from home
- Hours
- Full time - 37.5 hours per week
- Job ref
- 265-6256741
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £22,816 - £24,336 Per annum
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Suspected Cancer Clinic Coordinator
Band 3
Job overview
An exciting opportunity has become available on a permanent, full time basis as a Clinic Coordinator for suspected cancer patients within the Cancer Services team. The successful candidate will work with a small administrative team of colleagues managing appointments for patients referred on a suspected cancer pathway. This will include receiving and processing referrals, booking appointments for patients, data input, and communicating with patients, their representatives, and other professionals.
As the role works within tight deadlines, the ideal candidate will be able to work on their own initiative and be highly organised. The role involves accurately using a number of electronic systems so a high standard of IT skills is essential. As the candidate will be working as part of a dedicated team, flexibility and a willingness to cover and help their colleagues is crucial.
The successful candidate will require excellent communication skills; they’ll need to be able to communicate sensitively and with empathy and confidentiality.
Main duties of the job
To work primarily independently and on own initiative with minimal supervision to carry out the duties of the post
Manage all suspected cancer GP referrals daily, ensuring GPs using the Direct Bookable System have booked the patient into the correct clinic, to rescheduled appointments if incorrectly booked by GPs with due regard to the CWT target dates.
To negotiate and book outpatient or diagnostic appointments with patients within the required target dates, ensuring the patient has the correct information for diagnostic appointments such as communicating avoidance of eating prior to an endoscopy appointment.
To communicate with clinic coordinators in other directorates to release 2ww slots as appropriate and to escalate issues with regard to capacity issues to managers as appropriate
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
Receive and take relevant action on telephone calls and other enquiries from key contacts, liaising with internal and external sources to resolve any problems, queries or complaints where appropriate.
To communicate effectively with empathy and confidentiality when speaking with patients who have been referred with knowledge that this is a suspected cancer pathway.
To communicate effectively with patients who are being booked directly into a procedure slot, ensuring that all relevant pre-operative information is discussed.
To re-schedule suspected cancer appointments, ensuring that the requirements of the patient and Cancer Waiting Times targets are met.
Assist in the review of office protocols and working practices where necessary.
To use the patient management system (CaMIS) regarding identification of outpatient, in patient and waiting list data, and to accurately record personal confidential data from patients or their representatives.
Provide support with training for new staff where required, demonstrating duties to new starters.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate briefings and team meetings.
Contribute to the cancer databases for patients (Somerset), updating records and contributing to the collection of data for audit and research purposes.
Be familiar with national Cancer Waiting Times standards, with particular reference to FDS and Trusts stretch targets, and undertake training and e-learning as required
Ensuring attention to detail when booking appointments, checking patient referrals are booked into the correct slots and the correct information is sent regarding where and when to attend.
Act as a point of contact for incoming referrals, communicating with all relevant personnel in the process.
Any other duties commensurate with the grade and in line with the requirement of the post.
Person specification
Education
Essential criteria
- Good general educational standards, including GCSE or equivalent in English and Mathematics
- Relevant NVQ 3 or equivalent qualification or experience.
Desirable criteria
- Knowledge of medical practice and terminology.
- Customer service qualification/ training.
Knowledge and experience
Essential criteria
- Experience of prioritising workloads and working to deadlines
- Experience of data input
- Working knowledge of Microsoft Office, e.g. Outlook
- Experience of working as part of a small team
- Proven ability to work within a team and develop good working relationships with colleagues at all levels
Desirable criteria
- Working knowledge of CaMIS
- Understanding of national Cancer Waiting Times Standards
- Experience of direct contact with patients and medical professionals
- Experience of booking medical appointments
- Working knowledge of Choose and Book
- Working knowledge of a PAS
Skills
Essential criteria
- • Excellent communication and interpersonal skills
- • Ability to work on own initiative and prioritise tasks
- • Ability to maintain standards in potentially emotionally-challenging situations
- • Ability to communicate sensitively and with empathy with patients and their representatives
- Excellent organisational skills, with the ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
Personal Qualities
Essential criteria
- Attention to detail
- Conscientious
- Understanding of equal opportunities
- Ability to deal with frequent interruptions
- Empathetic
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Gittings
- Job title
- Assistant Directorate Managers
- Email address
- [email protected]
- Telephone number
- 07732646153
- Additional information
Sarah Seymour - [email protected]
Michaela Reed - [email protected]
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