Job summary
- Main area
- Cardiology and Respiratory
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 265-7270280-MED
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £24,465 Per annum / pro rata
- Salary period
- Yearly
- Closing
- 22/10/2025 23:59
Employer heading
Cardiology Booking Office Admin Support
Band 2
Job overview
We are looking for enthusiastic people to join our very busy Cardiology booking office
The successful candidate will have a flexible attitude, be methodical, committed team player, able to work under pressure, meet deadlines, and have excellent communication skills.
An eye for detail is essential and the ability to prioritise and organise your workload is also essential.
You will have had recent general clerical and office experience and will have excellent computer skills, good organisation skills, the ability to work effectively and proactively as part of a team and cope well under pressure.
The successful candidate must have the ability to deal with highly confidential information and use their discretion when necessary and be able to manage their workload independently.
Main duties of the job
To work as part of a clerical team to support a defined team of clinicians.
Provide an efficient general administration day-to-day support to the department.
Duties will include providing a comprehensive service in the managing of referrals, appointments and liaising with patients and other general administrative duties.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 8am and 6pm and should be aligned to the service requirements.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
To deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.
Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required.
Registering patients on CAMIS & ensuring all patient details are up to date and correct.
Assist with referrals, adding referrals to CAMIS & booking appointments
Assist with ensuring the relevant databases and patient information systems are up to date.
Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date stamp and distribute as appropriate.
Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person specification
Education, Training & Qualifications
Essential criteria
- Minimum 3 GCSE'S at Grade C or above, including English or equivalent.
Knowledge and Experience
Essential criteria
- Experience of working within the NHS
- Good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Experience of working in a busy office/reception environment
- Experience of using IT systems inc. CAMIS
Desirable criteria
- Experience of caring for women and babies.
Skills
Essential criteria
- Developed attention to detail and accuracy
- Organise own tasks and plan and prioritise workload
- Able to maintain confidentiality at all times.
- Work well as part of a team
- Ability to communicate with all levels of staff including consultants, junior medical staff, practitioners, Managers and others as required.
- Organisational skills and the ability to work methodically and prioritise.
Key Competencies, Personal Qualities and Attributes
Essential criteria
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users.
- Ability to use own initiative
- To form good working relationships across the multidisciplinary team
- Must be able to understand the needs of patients and deal with them with tact and sensitivity
- Committed to personal development through continued training and development
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Nikki Morton
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01604 543338
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