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Detailed job description and main responsibilities

Key deliverables:   

• As you develop your knowledge you will provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money. 
• Create training content in line with the overarching training framework and successfully deliver this in in conjunction with the digital training team, seeking support only as necessary. 
• You will propose the individual training approach for each project allocated to yourself and deliver within timeframe agreed and review through reflective sessions post go live. You will manage your activity on a daily basis, escalating risks and issues where appropriate. You will contribute to business cases and support longer term business planning where appropriate. 
• Propose improvement to training provision, recommending and implementing improvements to training plans and lead on elements of this as designated by the Lead Digital Trainer. 
• Delivery of ‘Business as Usual’ training plans, carrying out regular reviews to ensure training is ‘fit for purpose’ and meeting the needs of the diverse range of clinicians. 
• Train as part of the delivery of the regular large intake volumes throughout the year, ensuring staff have access to training in a timely manner. 
• You will act as an SME for the systems workflows, supporting the Training and Engagement Manager and Engagement and Optimisation Specialist where appropriate. 
• Support the Digital Academy under direction of Lead Digital Trainer 
• Collaborate with the digital teams and clinical users in relation to the implementation of electronic patient records and diagnostic systems within the Trust 
• Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully  

Training delivery and Support  

• Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available. 
• Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records. 
• Provide technical and professional advice regarding Clinical Applications training. 
• Ensure training booking systems processes are up to date  
• Provide the content for the training prospectus within your area of responsibility and publicise training courses available. 
• Propose improvements and content which will contribute to the planning of flexible training delivery methods to meet the users varying needs and time constraints. 
• Understand the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced. 
• Develop training materials, user manuals and guidance notes for Trust information systems. 
• Ensure the flexible training delivery methods you use meet the users varying needs and time constraints. 
• Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer 
• Using initiative to plan your designated work to ensure effective training delivery, exercising judgement and discretion to resolve issues seeking support only when necessary 
• Trouble shooting technical difficulties which impact on the clinical systems.  
• Develop training theory and knowledge that you will apply to all aspects of your role. 
• To train and provide support and guidance to staff on Microsoft Office products. 
• To be responsible for thorough preparation prior to each training session i.e. incorporating local processes into lesson plans for each trainee and preparing the ‘Training’ system accordingly  

Leadership  

• Provide support to other members of the team. 
• Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.  
• Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and National priorities and initiatives, and leading digital techniques. 
• Liaise with user departments and attend meetings requiring training input. 
• Work closely with and support other members of the training team and provide cover as and when required. 
• Proactive approach to addressing identified training issues and retraining where necessary.   

Performance   

• Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.  
• Propose improvement to systems that are in place and implement in your area of responsibility in order to provide efficient and optimised digital services.  
• Ensure the training statistics are readily available for project delivery 
• Ensure ESR is updated and staff records are accurate.  

Policies and Procedures   

• Through review with the team, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, for training and delivery). Ensure that policies are kept up to date, are in line with National policy, standards, and guidance, and comply with all relevant legislative requirements.  

Communication  

• Develop communication messages for projects and general digital communications, creating content for the digital newsletter. 
• Develop good relationships with system users, being able to convey complex information to them in plain English to ensure training delivery is always accessible to all. 
• Build good relationships and ensure effective IT partnerships with other organisations across the ICS, locally, regionally and nationally. 
• You will be able to communicate complex application based issues with clinicians, using plain English to enable training delivery in a tailored supportive manner.   

Role Requirements 

• Frequent VDU use is required for this post for extended periods throughout the day. 
• High levels of concentration will be required on a wide variety of issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action. 
• There will also be a requirement to present information at meetings which will require the individual to have a high level of concentration to ensure that there is active engagement in the subject matter at hand. 
• Exposure to unpleasant working conditions or hazards is rare. 
• We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group 
• Office conditions, with an occasional requirement to travel between sites in this role (for example, to support go lives of projects; an unforeseen level of absence at one site; support training or onboarding of new starters; team workshops etc.)