Job overview

We are seeking enthusiastic individuals to join our busy Medicine division team. The successful candidates will be working closely with the Consultants/nurses and other members of the Multidisciplinary team supporting them to work clinically by undertaking the non-clinical elements that are required to support efficiency of the workplace. We are seeking individuals with good communication skills, a methodical approach to work and a willingness and aptitude to learn our in-house IT systems.

The successful candidates will provide an essential support service to the efficient running of the the reception any medicine Unit . They must have the ability to work as part of a team as well as being able to work on their own initiative. They must have a good level of computer skills, be able to communicate effectively and work well under pressure. 

The successful candidate will be required to liaise with and offer support to all members of the team to ensure tasks are carried out in a prompt and efficient manner keeping patient experience at the forefront.

A flexible approach and willingness to work across different areas within the department as and when required is essential.

The successful candidate will have the ability to work under pressure and be self-motivated.

This role is  a  fixed term until 31st March 2026  

Two posts available   Post 1 Full time 37.5 hours per week

                                                Post 2  Part time post 33 hours per week

Main duties of the job

To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust.

Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.

To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.

To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.

To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.

To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.

 To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.

Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.

To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS).

To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.