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Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
270-TG433-ACS
Employer
Northamptonshire Healthcare NHS Foundation Trust
Employer type
NHS
Site
Newland House,
Town
Northampton
Salary
£24,465 per annum
Salary period
Yearly
Closing
31/10/2025 08:00

Employer heading

Northamptonshire Healthcare NHS Foundation Trust logo

Administration Assistant

Band 2

Job overview

We are seeking an individual who is enthusiastic, compassionate, flexible and creative in their approach and can work alongside the wider multi-disciplinary team to provide quality and effective administrative support.

As part of the CAMHS Medic Administrative Team you will provide administrative support to the Clinical Administrators and their designated Clinical/Medical staff.  Supporting to maintain an effective office system(s) for the delivery and maintenance of Medical Appointments/Reviews, being flexible and use own initiative to organise and prioritise own workload.

You will be part of a dynamic and supportive team, benefiting from a comprehensive supervision and appraisal system, with a commitment to staff development.

You will demonstrate an enthusiasm for professional development and will be motivated to further your understanding and skills through various training opportunities.To effectively manage self, workload 

  1. Support with telephone calls for appointments and general enquiries, passing any queries as needed to appropriate Clinical Adminstrator
  2. Telephone contact with families when required
  3. Dealing with all queries and directing as appropriate
  4. To ensure that a high level of patient care is demonstrated at all times and that the privacy and dignity if all families and young people is
  5. Provide comprehensive administrative support to the CAMHS Team, and work closely with the Medical Secretaries

Main duties of the job

  • Telephone contact with families when required, for instance to rearrange appointments if necessary, convey messages from clinicians and liaise with other agencies (ie schools and referrers)
  • Open post and scan any paperwork received, ensuring clinically urgent requests are passed to the appropriate Clinical Administrator
  • Management of .Net inbox
  • Support with maintaining SystmOne Rotas.
  • Adhoc support as appropriate for Medical Secretaries inbox
  • Adhoc administrative support to the wider Team, including Reception Cover.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Qualifications

Essential criteria
  • GCSE Grade 4 & Above or Equivalent Qualification in Maths & English
Desirable criteria
  • Any Administration Qualification.

Skills

Essential criteria
  • Good Communication Skills
  • Dealing with Sensitive & Confidential Information
  • Work as Part of a Team
  • Good knowledge & Ability of Microsoft Office i.e. Word, Excel
Desirable criteria
  • Flexible, adaptable approach, with polite, helpful and professional manner

Knowledge & Experience

Essential criteria
  • Understanding the importance maintaining Accuracy in clinical applications
Desirable criteria
  • Previous Experience Working in the NHS
  • Previous Experience of using SystmOne

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyWorkplace Wellbeing Charter LogoArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alexander McAuley
Job title
Senior Administrator
Email address
[email protected]
Telephone number
07895187791
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