Detailed job description and main responsibilities

Essential:

·        Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to vocational level 3 or equivalent; plus knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures.

·        Experience of working in a Team.

·        Experience in managing an office.

·        Organisational / administrative / secretarial skills and experience at Medical Secretary level.

·        Competent IT skills, including Microsoft Excel, Word, Powerpoint (or equivalent).

·        Knowledge of health systems and procedures.

·        Experience of typing and data entry.

·        Experience of working across professional boundaries.

·        Proven ability in proactively managing challenges.

·        Experience of undertaking audits.

·        Prioritise own and Team workloads to ensure effective time management.

·        Experience of typing complex letters.

·        Experience of effective electronic diary management (Microsoft Outlook, Clinical system rotas etc.).

·        Knowledge of Equality and Diversity and Data Protection legislation.

Desirable:

·        Experience of using Mental Health systems (SystmOne)

·        Experience of Agresso, ESR and eRostering

·        Knowledge of NHS targets and diagnostic pathways

·        Experience of taking minutes for high level meetings

·        Previous administration/secretarial experience in the NHS.

·        Ability to motivate self and others.

·        Can demonstrate the ability to appropriately challenge existing ways of working.

·        Excellent verbal and written communication skills.

·        Excellent time management and organisational skills.

·        Ability to work independently and organize a varied workload, meeting competing demands. The post holder will need to take initiative and work in a self-directed manner.

·        Be flexible and adaptable to fast changing situations and deadlines.

·        Ability to co-ordinate information between a number of sources.

·        Ability to use initiative in appropriate circumstances.

·        Ability to occasionally deal with distressing or emotional circumstances and dealing with complex and sensitive matters.

·        Effective electronic diary management, with the ability to problem solve when there are conflicting demands.

·       Interpersonal skills with a range of people, internal and external.

·       Provide and receive complex and sensitive information from professionals / clients / carers and relatives and action appropriately.

·       Ability to put H&S and other policies into practice as appropriate.

·       Ability to contribute to improvement, creation and monitoring new systems / procedures.

·       Ability to assist staff on computer systems.

·        Effective negotiation skills that demonstrate a flexible and Service-user friendly approach.

·        Ability to occasionally deal with distressing or emotional circumstances / complex and sensitive matters including receiving complaints and escalating where necessary.

·       Effective delegation skills.